Rebecca Hill
Jersey Mikes
Ocala,FL
Summary
Customer Service Professional experienced in enhancing client satisfaction and operational efficiency. Delivered precise service while effectively multitasking and adapting to various roles in fast-paced environments. Emphasized teamwork and collaboration, contributing to continuous improvement and high standards in service delivery.
1
Certification
7
years of professional experience
Work History
Sandwich Artist
2 Years- Crafted sandwiches to customer specifications, ensuring quality and consistency in presentation.
- Trained new staff on sandwich preparation techniques and customer service best practices.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in inventory management, tracking product levels and minimizing waste effectively.
- Communicated with team members to streamline operations during peak hours, enhancing service speed.
- Greeted guests, promoted specials, and took orders.
Seamstress
5 Years- Cultivated client relationships through attentive customer service and meticulous project execution.
- Altered handbags and repaired garments to deliver personalized, custom-fitted styles.
- Adapted to diverse sewing tasks, including garment repairs and alterations, ensuring client needs were met.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
Crew Member
2 Years 11 Months- Took orders, prepared meals, and collected payments to ensure efficient service.
- Took orders, prepared meals, and collected payments.
- Collaborated effectively with teammates to enhance team performance. and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience on board.
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Prepared and assembled menu items following standardized recipes and quality standards.
Education
High School Diploma
No Degree - Chemistry
- 3.8 GPA
- AER Scholarship Recipient
Skills
Safe food handling
Cash handling
Sanitization practices
Sanitation
Time management
Multitasking skills
Point of sale operation
Food safety practices
Customer service
Sanitation procedures
Interactive communication
Interactive communication
Certification
- First Aid Certification - American Red Cross
Timeline
Crew Member
Jersey Mikes
06.2022 - 05.2025
Sandwich Artist
Subway
01.2019 - 01.2021
Seamstress
Crafty Cobbler LLC
01.2018 - 01.2023
Forest High School
High School Diploma
College of Central Florida
No Degree from Chemistry