Rebecca Linke

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Collected room deposits, fees and payments.

responsible for maintaining the appearance of the apartment complex, preparing units for move-in

inspecting buildings, maintaining inventory, and scheduling repairs

picking up trash and fixing outdoor repairs, trim trees and water lawns.

various job details include replacing light bulbs, fixing holes in walls, painting, pressure washing, carpet cleaning

• Onboarded new employees with training and new hire documentation.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Recorded inventory sales into organization's weekly income report.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Promoted positive customer experience through day-to-day supervision and management
• Interacted well with customers to build connections