Rebecca Martinez
San Antonio,TX
Summary
Dynamic Business Office Manager with a proven track record at San Antonio Endoscopy Center, enhancing operational efficiency through streamlined scheduling and effective staff training. Expert in payroll management and compliance, I excel in fostering teamwork and reliability, ensuring optimal resource allocation and improved cash flow.
Overview
17
17
years of professional experience
Work History
Business Office Manager
San Antonio Endoscopy Center
San Antonio, TX
05.2021 - Current
- Streamlined patient scheduling processes to enhance operational efficiency.
- Managed daily office operations, ensuring compliance with healthcare regulations and standards.
- Oversaw revenue cycle management, optimizing billing processes for improved cash flow.
- Trained and mentored administrative staff on best practices and procedural adherence.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Scheduler/insurance Verifier
San Antonio Endoscopy Center
San Antonio, TX
09.2009 - 05.2021
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Managed daily calendar for procedures, ensuring efficient use of resources.
- Collaborated with medical staff to address scheduling conflicts and patient needs.
- Streamlined appointment booking process, enhancing patient satisfaction and experience.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined administrative tasks such as appointment scheduling and insurance verification for improved efficiency.
- Supported administrative tasks including data entry, record maintenance, and insurance verification to ensure accurate billing and reimbursement processes.
Business Office Manager
Memorial Hermann Health Systems
Houston, TX
05.2009 - 07.2009
- Coordinated office activities and operations to ensure efficiency and compliance with organizational policies.
- Managed scheduling and calendar appointments for executive team, optimizing time management and resource allocation.
- Assisted in budget preparation and expense tracking, maintaining accurate financial records for departmental needs.
Education
High School Diploma -
Highlands High School
San Antonio, TXAssociate of Arts - Psychology/education
St Philips College
San Antonio, TX06-2000
Skills
- Deadline management
- Staff training and development
- Payroll and budgeting
- Credit and collections
- Records management
- Human resources
- Office management
- Scheduling and calendar management
- Expense tracking
- Teamwork
- Multitasking and organization
- Reliability
- Microsoft office
- Data entry
- Professionalism
Timeline
Business Office Manager
San Antonio Endoscopy Center
05.2021 - Current
Scheduler/insurance Verifier
San Antonio Endoscopy Center
09.2009 - 05.2021
Business Office Manager
Memorial Hermann Health Systems
05.2009 - 07.2009
High School Diploma -
Highlands High School
Associate of Arts - Psychology/education
St Philips College