Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rebecca Myers

Aurora,CO

Summary

Obtain a position that will allow me to fully utilize my management ability's, strong people skills, exceptional customer service skills, organization abilities, call center knowledge, and business experiences .

Overview

20
20
years of professional experience

Work History

Recovery Agent

Specialized Loan Servicing
Greenwood Village, CO
11.2010 - Current
  • Collections of delinquent mortgages.
  • Negotiated payment arrangements with debtors in accordance with company policies and procedures.
  • Maintained accurate records of all collection's activity and updated customer files accordingly.
  • Work short sales to gain the best return for investors.
  • Maintained compliance with applicable laws and regulations governing debt collection practices.
  • Review and analyze financials and all loan documents to ensure the appropriate resolution plans for the customer, while also meeting deadlines.
  • Make 100 calls daily.
  • Manage and provide excellent customer service on inbound calls.
  • Assisted in training new employees.
  • Implemented process to track daily requirements and meet deadlines.
  • Consistently meet and exceed monthly goals.

Recovery Agent

LCS Financial Services
Centennial, CO
11.2008 - 11.2010
  • Provided customer service support by responding promptly to inquiries from clients regarding their accounts.
  • Analyzed financial statements and credit reports to assess debtor's ability to pay for mortgage and student loans.
  • Manage personal portfolio, as well as newly placed accounts up to 300 files.
  • Conducted skip tracing activities to locate debtors who had moved or changed contact information.

Collection Agent

Farrell and Selden
Englewood, CO
01.2006 - 10.2008
  • Developed and maintained strong customer relationships to ensure payment of overdue accounts.
  • Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
  • Managed a high volume of accounts daily.
  • Prepared accounts for judgement and garnishments in cases where no resolution was reached on the account.
  • Monitored the filing process to ensure timely submission of lien releases and satisfactions of judgement.

Head Clerk

King Soopers
Parker, CO
08.2004 - 01.2006
  • Manage thirty employees.
  • Evaluated employee performance and implemented improvement strategies.
  • Managed and implemented customer service standards to meet front end goals.
  • Trained new clerks on company procedures, policies, and regulations.
  • Handled customer and personnel complaints promptly, maintaining a high level of professionalism.
  • Cash management of all daily transactions.
  • Processed checks and balance registers.
  • Balance safe and reconciliation of daily business transactions.
  • Participated in team meetings to discuss strategies for improving customer service practices.
  • Communicated with customers and employees to answer questions or explain information.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Education

Associates Degree in Business Administration -

Ashford University

Bachelor of Science in Psychology -

Capella

Skills

  • Highly reliable
  • Self-Motivation
  • Goal-Oriented
  • Time management abilities
  • Problem-solving skills
  • Customer Relationship Management
  • Conflict Resolution
  • Teamwork and Collaboration

Additional Information

Personal references available upon request.

Timeline

Recovery Agent

Specialized Loan Servicing
11.2010 - Current

Recovery Agent

LCS Financial Services
11.2008 - 11.2010

Collection Agent

Farrell and Selden
01.2006 - 10.2008

Head Clerk

King Soopers
08.2004 - 01.2006

Associates Degree in Business Administration -

Ashford University

Bachelor of Science in Psychology -

Capella

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Rebecca Myers