Rebecca Sampson-Pagan
Tampa,FL
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
4
4
years of professional experience
Work History
Host/Server
Mighty Quinn's Barbeque
Tampa, FL
05.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Built positive relationships with other front-of-house and kitchen staff.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Cashier
Chipotle
Tampa, Florida
07.2020 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Science -
Hillsborough Community College
Tampa, FL05-2027
Skills
- Customer engagement
- Customer service
- Task prioritization
- Multitasking proficiency
- Order accuracy
- POS software
- Hospitality and accommodation
- Dining room management
- Front of house organization
Timeline
Host/Server
Mighty Quinn's Barbeque
05.2023 - Current
Cashier
Chipotle
07.2020 - 12.2022
Associate of Science -
Hillsborough Community College