Rebecca Serrato
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Highly experienced in floor sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Farmer's Best International, LLC
2022.11 - 2023.06
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Closely monitored dispatch board to triage and prioritize over 120 daily calls.
- Directed dispatching, routing, and tracking of 70 fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
Waitress
Casa 32 Grill And Lounge, LLC
2022.04 - 2022.11
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Assisted with bartending duties during high-volume shifts.
Sales Associate
The Home Depot Inc
2020.06 - 2022.07
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Handled customer inquiries and suggestions courteously and professionally.
Crew Member
McDonald's
2018.09 - 2020.06
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers entering restaurant with enthusiasm and warmth and served over 300 customers daily.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Nogales High School
Nogales05.2019
Skills
- Microsoft Office
- Issue Resolution & Learning Strategies
- Service Assistance
- Warehousing Environments
- Telephone Etiquette
- Drive-Thru Operation
- Reading Comprehension
- Attention to Detail
- Customer Relations
- Bilingual
- Work Ethic
- Self-Motivated
Certification
- Licensed as an Esthetician- For 2 years now
Languages
Spanish
Full Professional
Timeline
Dispatcher
Farmer's Best International, LLC
2022.11 - 2023.06
Waitress
Casa 32 Grill And Lounge, LLC
2022.04 - 2022.11
Sales Associate
The Home Depot Inc
2020.06 - 2022.07
Crew Member
McDonald's
2018.09 - 2020.06
High School Diploma -
Nogales High School
- Licensed as an Esthetician- For 2 years now
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