Rebecca Sullins
Ashland City,TN
Summary
Compassionate, dedicated team player seeking a part-time position with a reputable company.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Vanderbilt Children's Hospital
NASHVILLE, TN
11.2018 - Current
- Collaborated with multidisciplinary teams to provide comprehensive, patient-centered care.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Provided administrative support for patient care staff.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Patient Access Service Representative
Ascension
Nashville, TN
02.2007 - 11.2018
- Greeted visitors entering the establishment to determine the nature and purpose of their visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Patient Service Representative
Associated Urologists Of Nashville
Nashville, TN
01.2002 - 02.2007
- Assisted patients in filling out check-in and payment processing.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Generated monthly statements to check outstanding balances.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- I took the copayment and complied with the daily financial records.
- Developed team communication and information for upcoming meetings.
Patient Service Specialist
Centennial Hospital
Ashland City, TN
01.1998 - 01.2002
- Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
- Greeted patients upon arrival and verified patient information.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Snack Bar Employee
Wal-Mart Supercenter
Ashland City, TN
10.1994 - 01.1998
- Operated grills, deep fryers, and griddles safely to avoid accidents or injuries.
- Complied with all safety guidelines while using kitchen appliances such as slicers and mixers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Discarded expired goods daily, according to company policy.
- Checked temperature of refrigerators and freezers at regular intervals.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables, removed trash, and dirty plates to provide a clean, welcoming dining environment.
Education
High School Diploma -
Cheatham County High School
Ashland City, TN05-1993
Skills
- Problem solving
- Teamwork and collaboration
- Organized and detail-oriented
- Calm and effective under pressure
- Reliability and dedication
- Quality assurance
Certification
- TABC Liscenc
Timeline
Patient Care Coordinator
Vanderbilt Children's Hospital
11.2018 - Current
Patient Access Service Representative
Ascension
02.2007 - 11.2018
Patient Service Representative
Associated Urologists Of Nashville
01.2002 - 02.2007
Patient Service Specialist
Centennial Hospital
01.1998 - 01.2002
Snack Bar Employee
Wal-Mart Supercenter
10.1994 - 01.1998
High School Diploma -
Cheatham County High School
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