Rebecca Wilkins
Grand Ledge,MI
Summary
Results-driven property manager with a strong focus on tenant relations and operational efficiency. Experienced in payment collection and maintenance coordination, consistently enhancing tenant satisfaction and reducing vacancy rates.
Overview
8
8
years of professional experience
Work History
Property Manager
Southern Self Storage
02.2024 - Current
- Managed daily operations of self-storage facility, ensuring optimal functionality and customer satisfaction.
- Coordinated maintenance and repairs to uphold property standards and enhance tenant experience.
- Implemented efficient leasing processes to streamline tenant onboarding and reduce vacancy rates.
- Maintained accurate financial records, overseeing billing and collections for smooth revenue flow.
Assistant Property Manager
Argus Professional
02.2023 - 02.2024
- Coordinated tenant communications and responses, enhancing resident satisfaction and retention.
- Managed lease agreements and renewals, ensuring compliance with property regulations.
- Assisted in budget preparation and expense tracking to optimize operational costs.
- Conducted property inspections, identifying maintenance needs and coordinating timely repairs.
- Implemented tenant onboarding processes, streamlining move-in procedures for new residents.
Closing GM Manager
Bagel Beanery
06.2021 - 02.2023
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Implemented training programs for staff, enhancing service quality and team performance.
- Developed and executed marketing strategies to increase customer engagement and brand visibility.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Fostered a positive work environment through effective communication and team collaboration initiatives.
General Manager
Sleep Inn Hotel
04.2018 - 06.2021
- Led daily hotel operations, ensuring exceptional guest experiences and service quality.
- Implemented strategic marketing initiatives, enhancing brand visibility and revenue growth.
- Developed staff training programs, increasing employee performance and customer satisfaction.
- Streamlined operational processes, reducing costs and improving efficiency across departments.
Education
No Degree - Accounting
Davenport University
Grand Rapids, MINo Degree - Medical Billing And Coding
Ross Medical Education Center
Kentwood, MISkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Administrative support
- Vendor management
- Property management expertise
- Maintenance coordination
- Preparing property agreements
- Contract negotiation
Timeline
Property Manager
Southern Self Storage
02.2024 - Current
Assistant Property Manager
Argus Professional
02.2023 - 02.2024
Closing GM Manager
Bagel Beanery
06.2021 - 02.2023
General Manager
Sleep Inn Hotel
04.2018 - 06.2021
No Degree - Accounting
Davenport University
No Degree - Medical Billing And Coding
Ross Medical Education Center