Rebecca R Clements
Mabelvale,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
38
38
years of professional experience
1985
1985
years of post-secondary education
Work History
Customer Service Representative
Joshen Paper & Packaging/Bunzl Distribution
Littlerock, AR
12.2005 - 07.2025
- Provided support to customers via phone and email regarding product inquiries.
- Processed orders accurately through internal management systems.
- Resolved customer complaints with effective problem-solving strategies.
- Documented customer interactions for reference and quality assurance purposes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Receptionist, Massage Therapist
Blackmon Chiropract Clinic
Little Rock
08.1998 - 05.2004
- Greeted patients and checked them in for their appointment. Took them to a room and checked vitals. Also I did massage therapy on patients that needed it. Checked patients out and made their follow up appointment.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted incoming mail and directed to correct personnel each day.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Receptionist
Family Clinic
Littlerock, AZ
12.1987 - 05.1996
- Answered the phones. Scheduled appointments. Entered insurance information. Checked patients in and out. Took payments and balanced my drawer at the end of the day. Posted invoices.
- Greeted patients warmly and managed front desk operations efficiently.
- Answered phone calls and provided information about clinic services and procedures.
- Verified patient insurance details and processed necessary documentation promptly.
- Assisted medical staff with patient check-in and directed them to appropriate areas.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
Education
McClellan High
Little Rock, ARSkills
- Order processing
- Multitasking
- Issue resolution
- Customer relationship management
- Product knowledge
- Problem solving
- Effective communication
- Relationship building
- Problem resolution
- Multi-line telephone operations
- Researching
- Dispute resolution
- Delivery scheduling
- Client relations
- Microsoft outlook
- Strong teamwork
- Clerical support
- Data entry
- Credit card payment processing
- Complaint resolution
- Customer satisfaction measurement
- Calm demeanor
- Customer relations
- Multi-line phone talent
- Problem-solving
References
References available upon request.
Timeline
Customer Service Representative
Joshen Paper & Packaging/Bunzl Distribution
12.2005 - 07.2025
Receptionist, Massage Therapist
Blackmon Chiropract Clinic
08.1998 - 05.2004
Receptionist
Family Clinic
12.1987 - 05.1996
McClellan High