Reed Briggs
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Head Line Cook
Goombays Beachside
12.2020 - 01.2024
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Ensured timely food preparation and delivery during peak service hours for optimal guest experience.
- Handled multiple orders simultaneously while coordinating with other stations to maintain seamless workflow.
- Led line cook team in meeting high-volume demands during busy services, maintaining exceptional food quality standards.
- Provided support during staff shortages or unexpected absences, demonstrating adaptability and strong teamwork skills.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Garden Customer Service Associate/Loader
Lowes Home Improvment
09.2019 - 07.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Enhanced brand image by consistently delivering service beyond expectations.
Cashier
Ocean View Schell
03.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Prep Line Cook/Dishwasher
Goombays
11.2016 - 09.2019
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
High School Diploma -
Satellite High School
Satellite Beach, FL05-2013
Skills
- Food safety
- Customer service
- Time management
- Professional attitude
- Workload management
- Teamwork
- Attention to detail
- Problem-solving
Timeline
Head Line Cook
Goombays Beachside
12.2020 - 01.2024
Garden Customer Service Associate/Loader
Lowes Home Improvment
09.2019 - 07.2021
Cashier
Ocean View Schell
03.2019 - 08.2020
Prep Line Cook/Dishwasher
Goombays
11.2016 - 09.2019
High School Diploma -
Satellite High School
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