Reed McLaughlin
Tuscaloosa,AL
Summary
Dynamic sales professional with a proven track record at International Wines and Craft Beer and Hoover Toyota. Proficient in upselling and business development. Displayed excellent people skills to enhance customer satisfaction and drive sales growth. Demonstrated ability to exceed sales targets by fostering strong customer relationships and executing effective sales tactics.
Overview
4
4
years of professional experience
Work History
Sales Associate
International Wines and Craft Beer
06.2022 - 06.2024
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Scheduled and conducted wine and beer tastings for customers.
- Hand delivered sold products when necessary.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Dillards Chophouse
12.2022 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Bell Hop
The Inn at Little Washington
12.2021 - 02.2022
- Learned, studied, and practiced Forbes 5-Star Standards in hospitality.
- Interacted with celebrities on a regular basis and maintained professionalism.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and silverware.
Sales Associate
Hoover Toyota
08.2020 - 09.2021
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate Degree In Business - Finance
Standard - General
05.2013
Skills
- Upselling
- Business Development
- Contract Preparation
- Payment Processing
- Proficient in Microsoft Office
- Inventory Control
- Product Sales
- Sales Development
- Multi-tasking strength
- Merchandise Display
- Excellent people skills
- Goal-Oriented
Accomplishments
- Exceeded monthly quota numerous times.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved a wide range of customer issues which led to positive results.
Timeline
Server - Dillards Chophouse
12.2022 - 02.2023
Sales Associate - International Wines and Craft Beer
06.2022 - 06.2024
Server/Bell Hop - The Inn at Little Washington
12.2021 - 02.2022
Sales Associate - Hoover Toyota
08.2020 - 09.2021
The University of Alabama - Associate Degree In Business, Finance
Mt Brook High School - Standard, General
Similar Profiles
Michael DonnellyMichael Donnelly
VP of Chain Sales at International Wines & Craft BeerVP of Chain Sales at International Wines & Craft Beer
Jeffrey StroudJeffrey Stroud
Wine and Beer Sales Representative at Natural State Fine Wines And Craft BeerWine and Beer Sales Representative at Natural State Fine Wines And Craft Beer
Austin WearAustin Wear
Outside Sales Representative at International Wine And Craft BeerOutside Sales Representative at International Wine And Craft Beer