Mayence Lyreen De Vera

• Efficiently managed food and beverage orders, ensuring accuracy and timely delivery.
• Served food and beverages promptly with focused attention to customer needs.
• Delivered exceptional customer service in fast-paced dining environment.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Restocked and organized merchandise in front lanes.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Coached employees through day-to-day work and complex problems.
• Responded to customer requests for products, services, and company information.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Assisted pharmacists in preparing and dispensing prescription medications in a high-volume retail pharmacy

• Entered, processed, and verified prescription data using Walgreens pharmacy systems (IC+)

• Accurately filled, counted, labeled, and packaged medications

• Processed insurance claims, resolved third-party rejections, and handled prior authorizations

• Provided customer service at drop-off, pickup, and drive-thru windows

• Managed prescription refills and communicated delays or issues to patients

• Maintained inventory by ordering, stocking, and rotating medications

• Handled controlled substances in compliance with state and federal regulations

• Answered phone calls and communicated with prescribers to clarify prescriptions

• Maintained patient confidentiality and followed HIPAA guidelines

• Assisted with pharmacy workflow to ensure efficiency and patient safety