Reese Albertson
Santa Clarita,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Program Manager
RAH Industries
Valencia, CA
06.2024 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
Quality Assurance Specialist
RAH Industries
Valencia, CA
02.2023 - 07.2024
- Reviewed customer requirements and specifications to ensure products met standards.
- Created AS9102 First Article Inspections and conducted visual inspections on all parts for non-conformances
- Conducted regular internal audits to identify non-conforming issues.
- Communicated directly with customer quality source inspectors to correct any issues found.
Filing Clerk /Front Desk Receptionist
RAH Industries
Valencia, CA
11.2022 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Prepared and organized files for storage, archiving, and retrieval.
Server
Tokai Sushi
Valencia, CA
02.2022 - 11.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Replenishes necessary kitchen supplies
- Trained other servers and served customers with lots of enthusiasm!
Bakery Associate
Nestle Toll House Cafe
Valencia, CA
08.2018 - 01.2022
- Utilized scales and mixers for baking processes.
- Created and served coffee beverages
- Provided warm reception to all guests
- Mixed colors and flavors of frosting to create desired aesthetic effects on cookies and brownies.
Personal Assistant
Virginia's Voice Studio
Valencia, CA
03.2013 - 10.2020
- Filing music and scheduling future lessons
- Organized personal and professional calendars, including reminders for upcoming meetings and events
- Screened telephone calls and inquiries and directed as appropriate
Lighting Design and Production Assistant
El Dorado Opera
Pasadena, CA
12.2016 - 02.2017
- Designed and operated the lighting for El Dorado Opera Christmas show, AMAHL AND THE NIGHT VISITORS
- Established light levels, cue fade times and other cues by programming into light board
- Controlled light board throughout production and promptly corrected issues
- Drafted cue sheets with cue numbers and detailed references to script pages
Education
Bachelor of Fine Arts -
American Musical and Dramatic Academy
06.2024
High School Diploma -
Mission View High School
Skills
- Customer service
- Program performance analysis
- Safe food handling practices
- Quality Assurance
- MS Office Applications
- Team Management
- Public Speaking
- Project Coordination
- Critical Thinking
- Proficient with computers
References
References available upon request.
Timeline
Program Manager
RAH Industries
06.2024 - Current
Quality Assurance Specialist
RAH Industries
02.2023 - 07.2024
Filing Clerk /Front Desk Receptionist
RAH Industries
11.2022 - 02.2023
Server
Tokai Sushi
02.2022 - 11.2022
Bakery Associate
Nestle Toll House Cafe
08.2018 - 01.2022
Lighting Design and Production Assistant
El Dorado Opera
12.2016 - 02.2017
Personal Assistant
Virginia's Voice Studio
03.2013 - 10.2020
Bachelor of Fine Arts -
American Musical and Dramatic Academy
High School Diploma -
Mission View High School
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