Regan Mccall
Receptionist/ Server
Columbus,OH
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
53
53
years of post-secondary education
Work History
Front Desk Receptionist
Waxxpot
Dublin, OH
08.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
Server
Vanity
Columbus, OH
09.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Front Desk Receptionist
European Wax Center
Mason, OH
01.2021 - 06.2022
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Designed employee work schedules to address complete operational needs.
- Transcribed phone messages and relayed to appropriate personnel.
TECHNICIAN
Pc Connection Inc
Wilmington, OH
03.2019 - 08.2019
- Executed diagnostics, troubleshooting and evaluations on iPads, smartphones and computers
- Programmed iPads, smartphones and computers
- Packaged and inspected products to ship out
- Assist in developing specialized fixtures, test equipment and procedures for failure analysis.
SALES ASSOCIATE
Palm Beach Tan Inc
Mason, OH
01.2019 - 03.2019
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Cleaned and prepared beds before and after use
- Maintained cleanliness of store throughout shift
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Educated customers on promotions to enhance sales.
Hostess
Buffalo Wild Wings
Lebanon, OH
09.2018 - 01.2019
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Assisted managers with quickly resolving service- and food-related issues
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Education
No Degree - Exercise Science
Sinclair Community College
Dayton, OH 4 2018 - 08.2019
HIGH SCHOOL DIPLOMA -
Clinton Massie High School
Clarksville, OH 08.2013 - 05.2017
Skills
Office administration
Telephone etiquette
Bookkeeping
Office organization
Scheduling
Social perceptiveness
Point of sale operation
Hospitality service expertise
Item promotion
Timeline
Front Desk Receptionist
Waxxpot
08.2022 - Current
Server
Vanity
09.2021 - Current
Front Desk Receptionist
European Wax Center
01.2021 - 06.2022
TECHNICIAN
Pc Connection Inc
03.2019 - 08.2019
SALES ASSOCIATE
Palm Beach Tan Inc
01.2019 - 03.2019
Hostess
Buffalo Wild Wings
09.2018 - 01.2019
HIGH SCHOOL DIPLOMA -
Clinton Massie High School
08.2013 - 05.2017
No Degree - Exercise Science
Sinclair Community College
4 2018 - 08.2019