REGLA QUINTANA
Hollywood
Summary
Administrative Associate
Driven and organized professional with positive attitude and strong multitasking abilities. Well-versed in medical terminology and patient scheduling, along with proficiency in coordinating surgeries and managing healthcare documentation. Dedicated to enhancing patient care and streamlining operational efficiency.
Overview
26
26
years of professional experience
Work History
Surgical Coordinator
Advanced Orthopedics
09.2018 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Checked patients in and out and collected payments.
- Answered phone calls and messages for physician, medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories.
State Farm Agent-440 License
AB Carballosa Insurance Agency
11.2014 - 09.2017
- Company Overview: State Farm
- New Client services
- Customer Service
- Client leads, contacts, renewals, and relationships
- Price quotes
- Insurance applications for auto and property applications
- Applications for credit cards and auto loans
- Rates research
- Binding
- Coverage
- Marketing of StateFarm products and services
- Document maintenance
- State Farm
Law Office Receptionist and Bankruptcy Paralegal
FLORIN LAW, PA
09.2011 - 02.2014
- Abacus calendaring and Bankruptcy Court self-calendaring
- Client intakes and preliminary interviews
- File preparations: Chapter 7 and Chapter 13 bankruptcy files
- Trustee requests
- EZ filing and ECF electronic filing
- Scheduling
- File administration and finalization: Billing, account receivables
- Research, public records and legal research
Law Office Administrator/Paralegal
KATHLEEN A. FLYNN, PA
09.2006 - 09.2011
- Bankruptcy Paralegal Chapter 7 and Chapter 13
- Client intakes
- Preliminary interviews
- File preparations
- Trustee requests
- Calendaring
- EZ electronic filing and ECF electronic filing
- Payroll, accounts receivables
- Courts and client calendaring
- Billing, legal research
Bankruptcy File Clerk
KINGCADE AND GARCIA, PA
09.2003 - 09.2006
- Initial File Openings
- Calendar
- Mail Clerk
- Appointments
- Client Services
- Bankruptcy File Clerk
Receptionist and Bankruptcy Clerk
DURAN AND ASSOCIATES
09.1998 - 09.2003
- Preparation of bankruptcy petitions and Trustee requests
- Administrator of bankruptcy software
- Document administration
Education
Laser And Electrolysis - Laser And Electrolysis License
Laser And Beauty Institute
Jupiter, FL05-2019
High School -
Coral Gables Senior High School
06-2000
Skills
- Strong communication skills
- Data entry efficiency
- Medical office experience
- Resourcefulness and initiative
- Scheduling expertise
- Stress management techniques
- Data entry proficiency
- Schedule coordination
- Following up with patients
- Maintaining confidentiality
- Updating charts
- Checking in patients
- Office administration
- Calendar management
- Documentation scanning
- Computer proficiency
- Time management
- EHR software
- CPT coding
- Customer service
- Calendar and appointment management
- Appointment scheduling
- Data entry software
- Office management
- Outpatient procedures
- Patient interviewing
- Professionalism and confidentiality
- Patient coordination
- Smart MD
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
Advanced Orthopedics
09.2018 - Current
State Farm Agent-440 License
AB Carballosa Insurance Agency
11.2014 - 09.2017
Law Office Receptionist and Bankruptcy Paralegal
FLORIN LAW, PA
09.2011 - 02.2014
Law Office Administrator/Paralegal
KATHLEEN A. FLYNN, PA
09.2006 - 09.2011
Bankruptcy File Clerk
KINGCADE AND GARCIA, PA
09.2003 - 09.2006
Receptionist and Bankruptcy Clerk
DURAN AND ASSOCIATES
09.1998 - 09.2003
Laser And Electrolysis - Laser And Electrolysis License
Laser And Beauty Institute
High School -
Coral Gables Senior High School
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