Rehannah Ali

• Verified employee timekeeping records for accurate tracking of hours worked.
• Resolved payroll discrepancies by investigating and communicating with staff.
• Assisted in implementing process improvements to enhance payroll efficiency.
• Processed high-volume refund transactions efficiently and accurately.
• Collaborated with customer service to resolve complex refund inquiries.
• Reviewed and updated refund processing systems for improved accuracy.
• Managed permit applications ensuring compliance with local regulations and deadlines.
• Evaluated permit workflow to identify and implement process improvements.
• Developed templates for commonly required documents to streamline the application process.
• Conducted research on local building codes to ensure compliance with regulations.
• Resolved conflicts between contractors, developers, engineers, architects, and government agencies regarding permitting issues.
• Provided guidance on best practices for obtaining necessary permits in a timely manner.

• Developed and implemented operational strategies to enhance customer satisfaction levels.
• Managed staff training programs to enhance team capabilities and operational effectiveness.
• Coordinated logistics for vehicle fleet management, optimizing utilization and minimizing downtime.

Monitored financial performance, identifying and implementing strategies for cost savings and revenue generation.

Maintained vendor relationships to secure competitive pricing on supplies and materials.

Analyzed existing processes, developing new systems that improved overall productivity.

Management scope: 80+ hourly associates, oversight of business partners and vendors

· Responsible for driving and achieving revenue goals via walk-ups, revenue contests and staff accountability

· Increase customer satisfaction via NPS follow ups with customers in an effort to prevent service failures and improve existing best practices

Facilitated a positive customer experience by managing the rental process and coaching employees to promote ancillary products.

Coordinated staff and vehicle assignments to ensure optimal coverage across the location.

· Analyze training needs and facilitate both workshops and training programs for the sales force

· Design quality control program and implement standards to coach employees toward high performance and success

· Document and maintain reports related to discussions and feedback provided by Business Partners and presented reports to appropriate department to enable further improvement in products/services

Prepared location for standard quality audit by reviewing past audits and creating action registers to ensure compliance readiness.

Reviewed internal control checklist to ensure compliance with Hertz policies and procedures.

Allocated overtime hours across departments, reducing total overtime by 15% compared to previous year.

Developed and implemented business resumption plan for Hertz brand.

Instructed various job safety training programs on OSHA compliance and drug-free workplace initiatives.

Managed pre-surveys, performed risk assessments, conducted safety inspections, and executed follow-up training to enhance workplace safety and compliance.

Increased sales and walk-up volume by leveraging product knowledge.

Ensured readiness of vehicles with proper car mix and specialty management.

Streamlined Gold Club member process, reducing wait times while maintaining friendly service.

Implemented successful marketing programs to drive customer engagement at the location.

Empowered associates by delegating responsibilities and fostering decision-making.

Guided team vision while promoting collaboration among all associates.

• Sustained a clean, organized, and efficient workspace at all times.

· Collaborated with Area Manager to enhance profit margins through financial statement analysis and accurate revenue and expense reporting

· Compiled and presented reports to senior HRBP on staff sick time, absences, FMLA, and holiday leave to inform HR strategies

· Researched and established a comprehensive database to support ongoing infrastructure needs of the location