Summary
Overview
Work History
Education
Skills
Timeline
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Reilly Kuennen

Cedar Rapids,IA

Summary

Proactive Closing Team Lead with extensive experience in team management and cash handling. Successfully mentored junior staff, improved transaction accuracy, and increased customer satisfaction through efficient communication and quality control measures. Strong organizational and problem-solving skills with a focus on team collaboration and customer service excellence. Handled closing the tills and counting the money at the end of the night. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

2
2
years of professional experience

Work History

Closing Team Lead

Burlington Coat Factory Department Store
06.2024 - Current
  • Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
  • Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
  • Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.
  • Implemented quality control measures that reduced discrepancies and improved overall accuracy of completed transactions.
  • Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Crew Member

Dairy Queen Grill & Chill
04.2023 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Operated cash register to ring up final bill and process various forms of payment.

CASHIER

Burlington Coat Factory Department Store
06.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Thomas Jefferson High School
Cedar Rapids, IA
05.2024

Skills

  • Closing process expertise
  • Team Management
  • Compliance knowledge
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Problem-Solving
  • Multitasking
  • Problem-solving abilities

Timeline

Closing Team Lead

Burlington Coat Factory Department Store
06.2024 - Current

Crew Member

Dairy Queen Grill & Chill
04.2023 - 05.2024

CASHIER

Burlington Coat Factory Department Store
06.2022 - 04.2023

High School Diploma -

Thomas Jefferson High School
Reilly Kuennen