Summary
Overview
Work History
Education
Skills
References
Timeline
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Rena Lafferty

Campbellsburg,IN

Summary

Personable, flexible and dedicated individual with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Team Leader Manager

Walmart
Scottsburg, IN
09.2020 - Current
  • Provided guidance, coaching, and feedback to team members.
  • Assigned and monitored daily tasks for team members.
  • Facilitated communication between senior management and staff.
  • Fostered positive employee relationships through communication, training, and development coaching.

CNA

Kindred Healthcare Inc.
Jeffersonville, IN
02.2017 - 07.2020
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Education

High School Diploma -

Homeschool
Salem, IN
05-2004

Skills

  • Employee Scheduling
  • Workforce Planning
  • Customer Service
  • Goal Setting
  • Documentation and Reporting
  • Professionalism
  • Self Motivation
  • Organizational Skills
  • Hiring and Training
  • Excellent Communication
  • Customer Relationship Management
  • Time Management
  • Reliability
  • Multitasking

References

References available upon request.

Timeline

Team Leader Manager

Walmart
09.2020 - Current

CNA

Kindred Healthcare Inc.
02.2017 - 07.2020

High School Diploma -

Homeschool

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Rena Lafferty