Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rene Ramos

Carlsbad

Summary

Determined Department Supervisor with 2 years of experience. Managing team of 6 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service. Proven leader and efficient problem-solver, I excelled at in-stock by driving team performance and exceeding sales targets through innovative sales strategies and effective customer service. Leveraging skills in leadership and inventory management, I fostered growth, mentored teams, and achieved a standout month of $200k in sales as a specialist, showcasing my commitment to results and operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Department Supervisor

Rene Ramos
04.2024 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of [6] employees, delegated tasks and held each employee accountable for completing assignments.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established company expectations

Pro Sales Specialist

Rene Ramos
02.2024 - 03.2024
  • Conducted regular training sessions for associates, contributing to their professional development and overall team success.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Utilized modern analytics tools to monitor sales regularly identifying trends and patterns that informed adjustments to sales strategies.
  • Negotiated contracts with key clients, securing mutually beneficial terms that led to long-term partnerships.
  • Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.

Millworks Sales Specialist

Rene Ramos
05.2023 - 09.2023
  • Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
  • Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
  • Led informative presentations for potential clients, highlighting the benefits of custom millwork installations within their homes or businesses.
  • Maximized product availability by maintaining accurate inventory records and coordinating with suppliers for timely deliveries.
  • Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
  • Executed programs such as IMS and ISST to provide customer service for existing customers.
  • Exceeded my sales per hour monthly including an outstanding month of 200k sold.

Head Cashier

Rene Ramos
11.2022 - 04.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, returns, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions(LTR).


Education

High School Diploma -

Carlsbad Highschool
Carlsbad, NM
05.2023

Skills

Customer Service

Problem Resolution

Workplace Safety

Problem-Solving

Time Management

Leadership skills

Inventory Management

Sales Strategies

Growth planning

Stock management

Certification

  • Forklift certified
  • Reach truck certified
  • Order picker certified

Languages

Spanish
Professional Working

Timeline

Department Supervisor

Rene Ramos
04.2024 - Current

Pro Sales Specialist

Rene Ramos
02.2024 - 03.2024

Millworks Sales Specialist

Rene Ramos
05.2023 - 09.2023

Head Cashier

Rene Ramos
11.2022 - 04.2023

High School Diploma -

Carlsbad Highschool

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