RENEE BRUNO
Fairlawn
Summary
With over 20 years of extensive experience in the client relations industry, this knowledgeable and dedicated customer service professional excels in establishing rapport with clients. A solid team player with an outgoing and positive demeanor, they are motivated by maintaining customer satisfaction and contributing to the success of the company. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Office Administrative Assistant
Independant Realtor
06.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Manager/Hairstylist
Sydney Madison Salon
01.1998 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Determine clients' individual requirements by conferring with them in detail
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Provide information to clients regarding the type of hair style and treatment suitable for them
- Operate cash registers
- Perform reception duties
- Provide advice to clients regarding hair products and care
- Ensure appropriate cleanliness of work areas
- Maintain and sanitize hair cutting tools and salon instruments
- Maintain appointment calendars and customer databases
- Ensure replenishment of stock
Sales Clerk
Nordstrom
01.1997 - 01.1999
- Stock shelves, counters or tables with merchandise
- Obtain merchandise requested by customer or receive merchandise selected by customer
- Answer customer questions concerning location, price and use of merchandise
- Accept payment and make change
- Wrap or bag merchandise for customers
Education
Associate of Business Administration - Business Administration
Cittone Institute Technical School
Mahwah, NJ06.2000
Hairstylist - Cosmetology
Bergen County Vocational School
Paramus, NJ06.1998
High School Diploma -
Memorial Senior High School
Elmwood Park, NJ06.1998
Skills
- Microsoft Office
- Microsoft Word
- Friendly, Positive Attitude
- Collaboration
- Clerical Support
- Recordkeeping
- Organization and Time Management
- Customer Service
- Interpersonal Communication
- Document management
- Data entry
- Appointment management
Timeline
Office Administrative Assistant
Independant Realtor
06.2024 - Current
Manager/Hairstylist
Sydney Madison Salon
01.1998 - 12.2022
Sales Clerk
Nordstrom
01.1997 - 01.1999
Hairstylist - Cosmetology
Bergen County Vocational School
High School Diploma -
Memorial Senior High School
Associate of Business Administration - Business Administration
Cittone Institute Technical School
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