Renee Hunter-Frost
Lake Worth
Summary
Dynamic Office Manager with a proven track record at CF Service Corporation, excelling in staff hiring and employee training. Successfully implemented quality assurance practices, enhancing customer loyalty and engagement. Skilled in bookkeeping and budget administration, fostering a collaborative environment that drives productivity and morale.
Overview
30
30
years of professional experience
Work History
Office Manager
CF Service Corporation
06.2016 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Invoiced clients.
- Handled payroll.
- Handled insurance.
Event Planner
Costello Events
06.2016 - 03.2020
- Established working relationships with clients by organizing various events.
- Performed event coordination for larger parties and gatherings.
- Coordinated with participating vendors during event planning.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Brainstormed and implemented creative event concepts and themes.
- Utilized social media to promote events and increase attendance.
Corporate Director of Human Resources
Southern Audio Visual
02.2005 - 06.2014
- Recruited, trained, mentored, and engaged highly successful operations leadership team.
- Developed business plans to capitalize on new services and facilitate successful future growth and practice acquisitions.
- Championed relationship building, cross-collaboration and mentorship throughout strategic partners.
- Built and implemented programming strategy and standards that supported enterprise philosophy.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front Office Manager
Hyatt Regency Pier Sixty-Six
03.2004 - 02.2005
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Director of Beach Club Membership
Lago Mar Resort and Club
01.2003 - 03.2004
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Director of Human Resources
Lauderdale Yacht Club
09.2001 - 01.2003
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Quality Assurance and Employment Manager
Cunard Cruise Line
05.2000 - 09.2001
- Developed marketing strategies to generate leads.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Structured compensation and benefits according to market conditions and budget demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Devised hiring and recruitment policies for Number-employee company.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Fostered positive work environment through comprehensive employee relations program.
Employment Manager
Hyatt Regency Pier Sixty-Six
09.1998 - 05.2000
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Recruited and hired employees for Title of position.
- Wrote and posted job descriptions on Name of job board.
- Fostered positive work environment through comprehensive employee relations program.
- Distributed employee engagement surveys to identify areas of improvement.
- Instructed senior leaders on appropriate employee corrective steps.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Senior Manger on Duty
Hyatt Regency Pier Sixty-Six
07.1997 - 09.1998
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Office Manager
Registry Resort and Spa
09.1996 - 09.1997
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Office Supervisor
Hyatt Regency Pier Sixty-Six
09.1995 - 07.1996
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Dispersed petty cash to employees and collected and managed receipts.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Education
Associate Degree -
Florida State University
Tallahassee, FLSkills
- Staff hiring
- Bookkeeping
- Billing
- Vendor engagement
- Employee training
- Expense reporting
- Budget administration
Personal Information
Volunteering
Secretary for my Neighborhood Association
Hospitality for my church
Nursery scheduler and volunteer for my church
Timeline
Office Manager
CF Service Corporation
06.2016 - Current
Event Planner
Costello Events
06.2016 - 03.2020
Corporate Director of Human Resources
Southern Audio Visual
02.2005 - 06.2014
Front Office Manager
Hyatt Regency Pier Sixty-Six
03.2004 - 02.2005
Director of Beach Club Membership
Lago Mar Resort and Club
01.2003 - 03.2004
Director of Human Resources
Lauderdale Yacht Club
09.2001 - 01.2003
Quality Assurance and Employment Manager
Cunard Cruise Line
05.2000 - 09.2001
Employment Manager
Hyatt Regency Pier Sixty-Six
09.1998 - 05.2000
Senior Manger on Duty
Hyatt Regency Pier Sixty-Six
07.1997 - 09.1998
Front Office Manager
Registry Resort and Spa
09.1996 - 09.1997
Front Office Supervisor
Hyatt Regency Pier Sixty-Six
09.1995 - 07.1996
Associate Degree -
Florida State University