Renee Kolpanen
Marshfield,USA
Summary
Accomplished in patient care coordination, with a strong focus on delivering exceptional customer service and ensuring smooth communication between patients and healthcare providers. Experienced in managing administrative tasks and financial records to support operational effectiveness and patient retention.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Mapleleaf Dental
Marshfield, Wisconsin
06.2024 - Current
- Coordinated patient appointments and optimized scheduling for multiple dental providers to enhance patient access and satisfaction.
- Communicated treatment plans and insurance options to patients effectively.
- Collaborated with dental staff to streamline patient flow and enhance service efficiency.
- Handled patient inquiries and resolved concerns with empathy, fostering a supportive environment for patients.
- Scheduled appointments for patients and coordinated follow-up visits.
- Assisted patients with paperwork and ensured accurate recordkeeping in the system.
- Processed patient payments and maintained accurate financial records, contributing to overall financial integrity of the practice.
- Executed bank deposits to secure funds and ensure financial accuracy.
Certified Chiropractic Assistant
Changes Within
01.2022 - 09.2024
- Assist the Chiropractor with patient care including preparing patients for treatment and performing therapies.
- Scheduled patient appointments efficiently.
- Recorded important patient information to support effective treatment planning and continuity of care.
- Provide excellent customer service to patients, including answering questions and addressing concerns
- Managed financial records and transactions to ensure accurate billing and payment processing.
- Manage patient records
- Monitored and organized inventory supplies.
- Perform administrative tasks
- Performed housekeeping tasks to maintain a clean and organized clinic environment, promoting patient safety and comfort.
Patient Service Representative
Marshfield Clinic
02.2015 - 08.2015
- Schedule and confirm patient appointments
- Verified insurance information for accuracy to ensure patient eligibility
- Delivered exceptional customer service to enhance patient experience
- Coordinated communication between patients and healthcare professionals
- Referred patients to the appropriate departments
Patient Service Representative
Szmanda Dental Center
12.2012 - 05.2014
- Schedule and confirm appointments
- Verified and confirmed patient insurance coverage to facilitate smooth billing processes
- Processed patient payments efficiently, ensuring accurate and timely financial transactions
- Process new patient paperwork
- Implemented strategies for patient retention
- Generated and analyzed monthly statements to track financial performance
Lead Patient Service Representative
Midwest Dental
10.2010 - 12.2012
- Manage training at the office level
- Communicate office goals and create action plans to determine needed action for improvement
- Manage the interview process at the office level
- Co-led monthly staff meetings to align team objectives and improve communication
- Manage delinquent patient accounts and complaints
- Provided exceptional customer service to enhance client satisfaction
- Developed and implemented strategies that increased patient retention rates
- Update patient charts and accounts
- Schedule patient appointments
- Confirm patient appointments to ensure schedule accuracy
- Review patient insurance eligibility
- Explain financial obligations and payment options
- Generated detailed reports on key performance metrics
- Verify and process bank deposits
- Staff PTO approval and time clock management
- Supported dental staff in delivering services during peak times
- Process X-Rays
- Office ordering
Education
General Studies -
NTC
Wausau, WIHSED -
MATC
Portage, WISkills
- Scheduling
- Patient registration
- Insurance verification
- Medical Billing
- Insurance billing
- Patient records management
- Appointment coordinating
- Medical filing
- Office administration
- Administrative support
- Customer service
- Patient note taking
- Multitasking
- Patient confidentiality
- Supervision
Timeline
Patient Care Coordinator
Mapleleaf Dental
06.2024 - Current
Certified Chiropractic Assistant
Changes Within
01.2022 - 09.2024
Patient Service Representative
Marshfield Clinic
02.2015 - 08.2015
Patient Service Representative
Szmanda Dental Center
12.2012 - 05.2014
Lead Patient Service Representative
Midwest Dental
10.2010 - 12.2012
General Studies -
NTC
HSED -
MATC