Renee Kreuzer
AAA WCNY
Cheektowaga,NY
35
Years of experience
1
Customer service, management, sales, hospitality
Dependable Job Title accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position in Type environment. Ready to help team achieve company goals.
Work History
Emergency Roadside Dispatcher
19 Years 8 Months- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over Number daily caller requests with information about assistance and timeframes.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Identified issues, analyzed information and provided solutions to problems.
Dietary Supervisor
1 Year 8 Months- Monitored production to check safety, standardized production and appropriate portioning.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production and plating for quality control.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Night Auditor
2 Years 6 Months- Controlled cash and credit card payment transactions at front desk using Skill and Skill, reducing errors Number%.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Input financial data and produced reports using Software.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Reviewed daily financial statements and completed end-of-day paperwork in Software with 100% accuracy.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Bartender
4 Years 2 Months- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Improved and applied social media marketing strategies to increase patronage.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Decreased waste, following strict recipes and drink measurement protocol.
- Managed cash and bar revenue during special promotions or sporting events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Consulted with managers to organize special events and promotions.
Waitress
3 Years 6 Months- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Prepared specialty desserts for customers for special occasions.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Associate Of Applied Arts - Graphic Communications
Skills
Customer Service
Multitasking abilities
Updating logs
Responsible
Prioritizing calls
Training & Development
Analytical skills
Conflict resolution