Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
References
Timeline
Generic
Renee Rowe

Renee Rowe

General Manager
Penns Grove,NJ

Summary

Highly driven leader with an equal passion for people and the business striving to exceed all metric expectations while achieving operational excellence. Successful at building, training, and coaching a team to strive for goals, work together, build the business to the next level. Using strategic planning, business analytical skills, detail orientation and consistent communication I'm able to problem solve & overcome opportunities to ensure success.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Manager

Cracker Barrel
Ridley Park, PA
05.2022 - 05.2024
  • Utilized strong business analytical skills and passion for leading people to oversee $5 million dollar NOP restaurant/retail store. Responsible for all unit operations from building traffic, achieving food cost & labor targets, execution both FOH and BOH, staffing, growing sales, and achieving profit.
  • Lead, coached, and mentored 3 Associate managers, ETC, 2 Shift leaders, and 90-110 employees to uphold the mission of pleasing people, while striving for operational excellence.
  • Utilized programs such as Crunchtime for food inventory, PCM Labor for scheduling, DRM for the host stand, and Tableau reporting to analyze reports to improve metrics.
  • Consistently achieved company goal for check average, beverage incidence, Barrel Bites, Desserts, staffing, operation excellence scores and food cost.

Retail Training Manager

Cracker Barrel
Ridley Park, PA
01.2011 - 05.2022
  • Led the day to day operations of the $900,000 retail store with 30-40 Guest service employees. GSS employees manage the host stand, cash stand, and retail sales floor.
  • Strived to achieve sales plan, conversion, ADS & UPT every shift as well as any contest/target goals. Grow sales through coaching selling techniques, role modeling selling behaviors and practicing script lines to ensure seamless execution.
  • Maintained strong visual merchandising to help drive sales; set 40 new themes per year, followed weekly planograms/directives for theme refreshes, resets, and new product.
  • Partnered with Restaurant to run successful unit/ remained calm and professional in stressful circumstances and effectively diffused tense situations in front-of-house.

Store Manager

Things Remembered
Deptford, NJ
02.2009 - 01.2011
  • Responsible for all store operations; achieving sales plan and positive transaction growth through conversion selling, exceeding profitability through additional personalization and controlling payroll, shrink and misengraves, and building a team of associates that are constantly coached and trained to their next level.
  • Schedule and manage a team of sales associates, production associates, and assistant managers of which would fluctuate from 5-25 throughout peak selling seasons.

Store Manager

KB Toys
Wilmington, DE
10.2007 - 01.2009
  • Oversaw day-to-day operations of the $1.3 million dollar store while striving to achieve positive comp growth and maintain excellent visual merchandising standards.
  • Controlled payroll and scheduling for selling & tasking hours of 40 employees to meet the needs of the business; ensuring shipments were received and processed. Analyzed weekly business reports and utilized P&L monthly to achieve higher level of profitability.
  • Executed company directives regarding event sets, sale changes, mark ups, markdowns, and zone changes; used inventory results and shrink reduction action plans to achieve 100% loss prevention compliance.

Store Sales Manager

Lane Bryant
Springfield, PA
09.2004 - 10.2007
  • Managed all levels of store operations, coach staff of 22 to build to sales volume of $1.7 million through increasing transactions, ADS and UPT, as well as a strong focus on achieving the credit goal at 100% or higher.
  • Work to use Team Share (segment selling) and Green TIme (highest transaction hours/week) initiatives to exceed comps, while maintaining visual standards, freight processing, time management, backroom organization and controlling payroll through scheduling to the needs of the business.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.

Sales Leader

Bath & Body Works
Charlottesville, VA
11.2002 - 05.2004
  • Focused on 100% customer service while achieving positive growth in company goals.
  • Maintained visuals/merchandising of the store.
  • Assisted with HR duties including interviewing, hiring, training and scheduling.
  • Trained and developed new team members to improve product knowledge and selling abilities.

Swing Manager

McDonald's
Logan, NJ
06.1998 - 03.2003
  • Focused on fast, accurate, and friendly customer service while maintaining all store operations.
  • Arranged shift set ups, maintained labor management, delegated tasks to crew, and balanced the safe.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved customer complaints professionally, ensuring satisfaction.

Education

High School Diploma -

Penns Grove High School
Carneys Point, NJ
06-2001

English & African American Studies

University of Virginia 2001-2003
Charlottesville, VA

Skills

  • P&L Management
  • Operations Oversight
  • Leadership
  • Training and Development
  • Analytical Skills
  • Motivation
  • Effective Communication

Accomplishments

  • Recognized by Cracker Barrel as a Woman in Leadership during March.
  • Outstanding results for Q1 and Q2 FY23 for Non-Pricing Check Growth +5.46% and Operations Excellence 95% and 90%.
  • Certified as Retail Training Manager for NOP stores in Fall 2020.
  • RM of the District in Leadership Excellence in 2019 and 2020.

Certification

  • Serve Safe Food Protection Manager Certificate issued September 2023
  • RAMP certified June 2023
  • Serve Safe Food Handler Certificate issued June 2022

References

References available upon request.

Timeline

General Manager

Cracker Barrel
05.2022 - 05.2024

Retail Training Manager

Cracker Barrel
01.2011 - 05.2022

Store Manager

Things Remembered
02.2009 - 01.2011

Store Manager

KB Toys
10.2007 - 01.2009

Store Sales Manager

Lane Bryant
09.2004 - 10.2007

Sales Leader

Bath & Body Works
11.2002 - 05.2004

Swing Manager

McDonald's
06.1998 - 03.2003

High School Diploma -

Penns Grove High School

English & African American Studies

University of Virginia 2001-2003

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Renee RoweGeneral Manager