Amanda Townsend
Charleston,WV
Summary
Resourceful housing case manager with expertise in effective communication and team collaboration. Proficient in mobilizing resources and delivering tailored referrals to support clients experiencing homelessness. Dedicated to achieving lasting housing stability through direct assistance or prevention strategies, including rental arrears and utility termination interventions.
Overview
7
7
years of professional experience
Work History
Housing Case Manager
Covenant House Inc.
Charleston, WV
04.2021 - Current
- Advocated for clients' rights and housing stability with local resources and agencies.
- Collaborated with partner organizations to enhance service coordination for clients facing homelessness, ensuring comprehensive support.
- Provided tailored referrals to community resources, facilitating access to rental assistance and legal services for clients in need.
- Maintained accurate case records to ensure compliance with agency documentation protocols and support client needs.
Americorp Member
Covenant House Inc.
Charleston, West Virginia
08.2019 - 04.2021
- Assisted in case management for at-risk individuals, enhancing access to necessary support services.
- Referred clients to appropriate community resources based on their needs. to utilize community resources for residents' needs.
- Collaborated with staff to establish a safe, welcoming environment for clients.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Documented client interactions to maintain accurate records and reports.
- Maintained accurate records and documented client data in company databases.
Education
Associate of Arts - Human Services And Rehabilitation Studies
BridgeValley CTC
South Charleston, WV08-2019
Skills
- Case management
- Housing assessment
- Community outreach
- Crisis intervention
- Professional boundaries
- Needs assessment
- Service planning
- Resource mobilization
- Negotiation skills
- Conflict resolution
- Effective communication
- Interpersonal communication
- Active listening
- Team collaboration
- Maintaining confidentiality
- Needs assessment
- Adaptability
- Decision-making
- Continuous improvement
- Decision-making
- Resource mobilization
Timeline
Housing Case Manager
Covenant House Inc.
04.2021 - Current
Americorp Member
Covenant House Inc.
08.2019 - 04.2021
Associate of Arts - Human Services And Rehabilitation Studies
BridgeValley CTC