Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Renita Hardeman-Glenn

Mabelvale,AR

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

dfa
Little Rock, AR
11.2023 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated databases with new and modified customer data.

Customer Service Representative

Paul Mitchell The School
North Little Rock, AR
06.2023 - 11.2023
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Cook

Lea' Lea's Gourmet Dogs and Daquiris
Little Rock, AR
06.2021 - 11.2023
  • Checked completed orders for correct quantity and quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked quality of food products to meet high standards.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Ordered supplies as needed for the kitchen.

Machine Operator

Lennox Industries
Stuttgart, AR
12.2020 - 04.2021
  • Prepared machine for production processes by equipping with required tools and parts.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Record production information such as quantities produced and materials used on daily logs.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Inspect finished workpieces to ensure conformance with specifications.

Laundry Attendant\ Supervisor

Funwash Coin Laundry
Little Rock, AR
10.2017 - 12.2020
  • Kept work area neat, clean and organized at all times.
  • Maintained records of all laundry services provided in logbooks.
  • Followed safety regulations while operating machinery.
  • Assisted customers with their inquiries regarding laundry services.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Removed lint from dryer screens after each load.
  • Provided excellent customer service at all times.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.

Customer Service Representative

Ace Check Cashing
Little Rock, AR
04.2013 - 11.2016
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Supported sales team members to drive growth and development.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Excelled in exceeding daily credit card application goals.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

1998

Skills

  • Active listening skills
  • Energetic work attitude
  • Strong organizational skills
  • Sharp problem solver
  • Courteous demeanor

Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Affiliations

I'm apart of a Great Elite organization which focuses on Leadership, community service, charity and sisterhood

Timeline

Customer Service Representative

dfa
11.2023 - Current

Customer Service Representative

Paul Mitchell The School
06.2023 - 11.2023

Cook

Lea' Lea's Gourmet Dogs and Daquiris
06.2021 - 11.2023

Machine Operator

Lennox Industries
12.2020 - 04.2021

Laundry Attendant\ Supervisor

Funwash Coin Laundry
10.2017 - 12.2020

Customer Service Representative

Ace Check Cashing
04.2013 - 11.2016

High School Diploma -

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Renita Hardeman-Glenn