Landon Silva
McDonald's
Fullerton,CA
Summary
Dedicated Crew Member experienced in delivering exceptional customer service and enhancing customer satisfaction. Resolved complaints effectively while maintaining high service standards, contributing to positive dining experiences. Focused on leveraging skills in communication and problem-solving to foster customer loyalty and teamwork.
2
years of professional experience
Work History
Crew Member
2 Years 2 Months- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated point-of-sale system efficiently, processing transactions and managing cash accurately.
- Assisted in training new crew members on standard operating procedures and best practices.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to optimize workflow and enhance service speed during peak hours.
- Implemented inventory management techniques, reducing waste through effective stock rotation practices.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication skills.
- Executed food preparation tasks consistently, ensuring quality and adherence to McDonald's menu standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
No Degree - Criminal Justice
Skills
Customer service
Attention to detail
Multitasking and organization
Time management
Teamwork and collaboration
Cash handling
Problem-solving
Interpersonal communication
Interactive communication skills
Customer engagement
Interests
I really enjoy the outdoors especially with areas filled with forests.
Video games specifically Star Wars games
COD
Fortnite
etc.
I really like television and movies such as Marvel
Star Wars
horror movie and comedy genres.
Fast cars such as a McLaren or Pagani.
Trying new things to see if I enjoy them
Tasting new foods
Timeline
Crew Member
McDonald's
06.2024 - Current
California State University, Fullerton
No Degree from Criminal Justice