Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Garcia

Denver,CO

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

12
12
years of professional experience

Work History

Ramp Agent

American Airlines
01.2018 - 10.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Customer Service

Genesis Cargo
03.2017 - 10.2018
  • Streamlined customer service processes, reducing wait times and increasing satisfaction.
  • Strengthened client relationships through consistent communication and excellent customer service.
  • Maintained punctual delivery times for consistent customer service experience.
  • Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.

Coordinator

CSC
06.2015 - 02.2017
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Ramp Agent

Swissport USA
04.2013 - 02.2015
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Education

Associate of Arts - Aircraft Mechanic

Spartan Aeronautics College
Broomfield, CO
04-2026

High School Diploma -

Barbara Goleman Senior High School
Miami, FL
04-2012

Skills

  • Customer service
  • Data entry
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Order processing
  • Team development
  • Stock management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Ramp Agent

American Airlines
01.2018 - 10.2024

Customer Service

Genesis Cargo
03.2017 - 10.2018

Coordinator

CSC
06.2015 - 02.2017

Ramp Agent

Swissport USA
04.2013 - 02.2015

Associate of Arts - Aircraft Mechanic

Spartan Aeronautics College

High School Diploma -

Barbara Goleman Senior High School

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Luis Garcia