Reva Norris
Elizabethton,TN
Summary
Advanced Medical Support Assistant with expertise in healthcare administration and patient services. Proven ability to enhance office efficiency and achieve high patient satisfaction through effective communication and multitasking skills. Demonstrated success in high-pressure environments while maintaining meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
Johnson City, TN
08.2023 - Current
- Schedule appointments, and notify the supervisor when clinic area access is less than desirable. Collaborate on dates and times accordingly to fit the patient's needs.
- Prioritizing workload to independently set priorities and organize work to meet deadlines, ensuring compliance with processes and policies.
- Trained new hires in the surgery department.
- Updated no-show information to maintain accurate records.
- Coordinates with patient care team to review the clinic utilization by using various reports.
- Communicated with physicians, nurse practitioners, case managers, and health professionals to ensure that patient care is the top priority.
- Collect, scan, and update health insurance information, promote Veteran registration, and utilization of My Healthy Vet.
Patient Service Representative
ETSU Center For Audiology & Speech - Language Pathology
Elizabethton, TN
01.2023 - 07.2023
- Coordinated patient appointments using EHR and Allscripts to accommodate scheduling needs.
- Managed incoming and outgoing calls to improve communication efficiency.
- Ensured accurate record keeping by checking in and out patients.
- Collected copayments and updated patient demographics without delay.
- Scanned documents into patient charts for easy access.
- Obtained pre-authorizations while adhering to ICD-10 and CPT coding standards.
- Maintained an organized work area to enhance operational effectiveness.
Receptionist
Physical Therapy Service's P.A
Elizabethton, TN
09.2021 - 12.2022
- Greeted patients warmly, fostering a welcoming environment.
- Managed patient scheduling with WebPT to optimize appointment flow.
- Handled incoming and outgoing calls to ensure effective communication.
- Maintained an organized work area to support operational efficiency.
- Checked in and out patients using WebPT for accurate record keeping.
- Managed billing system in Therabill to collect overdue accounts and copays.
- Updated patient demographics regularly to maintain accurate records.
- Scanned all documents into patient charts for comprehensive data management.
Collections Representative
Citibank (Citi)
Gray, TN
09.2019 - 09.2021
- Collections department for The Home Depot. Helping clients bring accounts current.
- Transferring clients to the correct departments.
- Learning new techniques on the computers
Baker
Mimi's cookie & Creamery
Johnson City, TN
06.2019 - 09.2019
- Bake cookies for ice cream truck, online cookie store.
Front Desk Representative
La Quinta Inns & Suites
Boone, NC
12.2016 - 06.2019
- Perform all Check in/check out tasks
- Manage guest complaints
- Assist Managers
- Accommodate guest requests
- Manage online/telephone reservations
- Maintain/update records of bookings and payments
Cleaning Specialist
Bella's Tidy Touch
Boone, NC
04.2016 - 12.2016
- Professionally cleaned luxury homes
- Organized parties/guest arrivals
Education
High school or equivalent - Early childhood
Watauga High School
Boone, NC05.2008
Some College (No Degree) - Early Childhood Education
Caldwell Community College And Technical Institute
Boone, NCAwards
Employee of the year at LaQuinta Inn & Suites, 05/01/17
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
08.2023 - Current
Patient Service Representative
ETSU Center For Audiology & Speech - Language Pathology
01.2023 - 07.2023
Receptionist
Physical Therapy Service's P.A
09.2021 - 12.2022
Collections Representative
Citibank (Citi)
09.2019 - 09.2021
Baker
Mimi's cookie & Creamery
06.2019 - 09.2019
Front Desk Representative
La Quinta Inns & Suites
12.2016 - 06.2019
Cleaning Specialist
Bella's Tidy Touch
04.2016 - 12.2016
High school or equivalent - Early childhood
Watauga High School
Some College (No Degree) - Early Childhood Education
Caldwell Community College And Technical Institute
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