Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline

R. Graham Smith

Vincennes,IN

Summary

Goal-driven Store Manager with an over 25-year record of accomplishment in exceeding revenue and profit goals by building amazing teams. Talent growth is my main strength, and I continue to manage great teams and promote growth within the organization. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kohl's
Vincennes, IN
10.2021 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Manager

Kohl's
Houston, TX
08.2007 - 02.2016
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Store Manager

Target
Indianapolis, IN
06.1997 - 12.2006

Education

Bachelor of Science -

Butler University, Indianapolis, IN
12-1997

Skills

  • Customer Relations
  • Loss Prevention
  • Stock management
  • Records Management
  • Operations Oversight
  • Retail Operations
  • Shift Scheduling
  • Problem-Solving
  • Employee Coaching
  • Team Management
  • Performance Evaluations
  • Operations
  • Customer Service and Engagement
  • Team Building and Leadership

Affiliations

  • Member of Sigma Nu Fraternity from Butler University as I served as the Chaplain
  • Community involvement as Kohl's Associates in Action captain in Houston and Vincennes
  • Avid outdoorsman who enjoys hunting, fishing, hiking, and camping
  • Proud Husband and Father of a young daughter and son
  • ATA clay target shooting competitor
  • Musician who enjoys many aspects of the arts
  • Loves to travel

Certification

  • Certification as PHR in May of 2018

Timeline

Assistant Store Manager - Kohl's
10.2021 - Current
Store Manager - Kohl's
08.2007 - 02.2016
Store Manager - Target
06.1997 - 12.2006
Butler University - Bachelor of Science,

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R. Graham Smith