Rhett Usternul
Wooster
Summary
Well-rounded personality with leadership abilities and talents in emergency management and public relations. Approachable and adaptable with dedication to assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong leadership abilities dedicated, and eager to secure a position within a police department.
Overview
7
7
years of professional experience
Work History
Server
Red Lobster
10.2023 - Current
- Enhanced customer satisfaction by attending to their needs and providing personalized service
- Increased sales with upselling techniques through knowledge of the menu
- Assisted in training new hires, providing standards and best practices for the restaurant
- Demonstrated strong multitasking skills by managing multiple tables at the same time
- Addressed customer complaints in a professional manner
Employee Supervisor
Scott's Lawn Care Of Ohio
05.2017 - Current
- Developed Employee skills through proper training
- Ensured operational efficiency by identifying areas for improvement and implementing necessary changes
- Monitored employee performance, providing constructive feedback to help them reach their full potential
- Established clear expectations for employee performance, holding employee's accountable to meet these criteria
- Enhanced customer satisfaction by addressing and resolving issues professionally
- Effective communication strategies for better understanding of customer needs and expectations
- Developed strong relationships with customers that resulted in loyalty and repeat business
Education
Bachelor of Arts - Criminal Justice
University of Akron
Akron, OH12.2024
High School Diploma -
Triway High School
Wooster, OH05.2021
Skills
- Customer Relationship Management
- Decision-Making
- Workload Management
- Customer Service
- Strong Work Ethic
- Quality Assurance
- Training and mentoring
- Customer complaints de-escalation
Additional Information
- Completed extensive work with microsoft excel to complete advanced crime analysis statistics
Timeline
Server
Red Lobster
10.2023 - Current
Employee Supervisor
Scott's Lawn Care Of Ohio
05.2017 - Current
Bachelor of Arts - Criminal Justice
University of Akron
High School Diploma -
Triway High School
Similar Profiles
Madelyne CronkMadelyne Cronk
Server/Bartender at Red LobsterServer/Bartender at Red Lobster
Angelina RossovichAngelina Rossovich
Server at Red LobsterServer at Red Lobster
Demitri BrownDemitri Brown
Server at Red LobsterServer at Red Lobster
Diana VillegasDiana Villegas
Lead Bartender at Red LobsterLead Bartender at Red Lobster
Carson HostetlerCarson Hostetler
Painter at Central Christian SchoolPainter at Central Christian School