Rhona Lee
1261 E 89TH Street Brooklyn,NY
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
28
28
years of professional experience
Work History
Member Service Representative
Atlas Search LLC.
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Cash Logistics Processor
GardaWorld Cash Services
04.2022 - 03.2023
- Processed, verified and reconciled inbound and outbound currency transactions.
- Provided exceptional customer service, addressing inquiries related to cash logistics processes and policies.
- Performed routine maintenance on cash processing equipment, ensuring optimal performance throughout each workday.
- Expedited the sorting and counting process through proper utilization of high-speed currency machines.
Customer Support Specialist
Zellman Group
03.2014 - 04.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Collected Payments for Civil and Restitution Penaliltes
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Customer Care Representative
Citibank, NA
01.1997 - 04.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Customer Service Representative
Macy's Herald Square
09.2003 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Brooklyn College
Brooklyn, NY06-2004
Nursing Assistant Certificate - Nursing Assistant
Superior Career Institute
New York, NY06-1995
High School Diploma -
Prospect Heights High School
Brooklyn, NY06-1993
Timeline
Member Service Representative
Atlas Search LLC.
03.2023 - Current
Cash Logistics Processor
GardaWorld Cash Services
04.2022 - 03.2023
Customer Support Specialist
Zellman Group
03.2014 - 04.2022
Customer Service Representative
Macy's Herald Square
09.2003 - 04.2013
Customer Care Representative
Citibank, NA
01.1997 - 04.2019
Brooklyn College
Nursing Assistant Certificate - Nursing Assistant
Superior Career Institute
High School Diploma -
Prospect Heights High School
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