Samantha Toscano
Suffolk,VA
Summary
Accomplished Shift Supervisor at Starbucks, adept in employee training and maintaining workplace safety. Excelled in customer service, ensuring smooth operations under pressure. Skilled in cash handling and organizational tasks, significantly enhancing operational efficiency and customer satisfaction. Demonstrates exceptional written and oral English skills, contributing to a positive team environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Member Service Representative
Navy Federal Credit Union
Suffolk, Virginia
03.2025 - Current
- Assisted members with account inquiries and processed transactions to enhance member satisfaction.
- Resolved member concerns through effective communication and problem-solving.
- Educated members on financial products and services to empower informed decision-making.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed cash transactions accurately and efficiently during busy periods.
- Collaborated with team members to streamline service delivery and enhance overall efficiency.
Shift Supervisor
Starbucks
Franklin, VA
05.2023 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, ensuring accurate financial transactions and minimizing discrepancies in daily reconciliations.
- Executed store opening and closing procedures, balancing tills effectively.
- Trained new employees and delegated daily tasks, enhancing team efficiency.
- Responded to and resolved customer questions and concerns.
Barista
Starbucks
Franklin, Virginia
07.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Interacted with customers during peak periods to foster a fun, positive atmosphere.
- Trained new employees on coffees, teas, and merchandise to ensure knowledgeable service.
- Collaborated with colleagues to nurture a supportive team environment through effective communication.
- Maintained a clean and organized workspace for optimal productivity and safety.
Grocery Sales Associate
Weis Markets Inc
Macungie, Pennsylvania
03.2022 - 05.2022
- Managed inventory of HBC products by receiving, sorting, and stocking freight accurately, ensuring proper labeling and availability of blue dot items.
- Sorted pallets and stocked frozen and dairy items efficiently to minimize product spoilage and ensure product availability for customers.
- Maintained clean and organized store aisles, shelves, and display cases to enhance customer shopping experience. Assisted customers with packing and carrying merchandise.
Front End Sales Associate
Weis Markets Inc
Macungie, Pennsylvania
02.2021 - 02.2022
- Provided fast and friendly solutions to customers, facilitating lottery, Western Union, bill pay, and money order transactions, while identifying and selling products such as cigarettes and fireworks.
- Cashier - Worked with both regular lanes and convertible lanes.
- Managed breaks and lunch schedules for front-end associates, ensuring efficient lane operations.
- Executed cash management for front end, including training in store money accounting, placing and recording deposits, and ensuring accurate cash maintenance for tills, lottery, ATM, and self-checkout.
- Managed department operations, prepared reports, processed returns and damages, and secured premises, while overseeing customer interactions and ensuring daily preparations were complete.
- Served alcoholic beverages to customers in a bar setting, verifying age to maintain responsible service.
- Gas Associate - Certified to operate the pumps and booth. Understood how to shut down pumps, clean gas spills and operate the pump screen.
Education
High School Diploma -
Spring Ridge Academy
HomeschoolSkills
- Cash handling
- Employee training
- Workplace safety
- Ability to work well under pressure
- Excellent written and oral English skills
- Customer service focus
- Organizational skills
- Financial product education
- Team collaboration
- Adaptability and flexibility
Timeline
Member Service Representative
Navy Federal Credit Union
03.2025 - Current
Shift Supervisor
Starbucks
05.2023 - Current
Barista
Starbucks
07.2022 - Current
Grocery Sales Associate
Weis Markets Inc
03.2022 - 05.2022
Front End Sales Associate
Weis Markets Inc
02.2021 - 02.2022
High School Diploma -
Spring Ridge Academy