Rhonda Elsass
Chillicothe
Summary
10+ years experience in retail and customer service, with proven expertise in inventory and customer relationship management. Committed to enhancing customer satisfaction and driving sales growth through intrinsic motivation and conscientiousness, and personal growth
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Parts Sales Manager
AutoZone
Chillicothe
02.1999 - 05.2007
- Managed inventory levels and ensured product availability for customer needs
- Implemented promotional strategies to increase sales of automotive parts and accessories.
- Successful personnel management with emphasis on training, supervision, time management, loss prevention, CRM (Customer Relationship Management)
- Cash register experience, safe reconciliation, computer transactions,
- Parts diagnostics including but not limited to starters, batteries, alternators, etc
- Interpersonal skills including customer satisfaction, conflict resolution and customer retention
Customer Service Sales Representative
Adelphia Communications
Chillicothe
03.2003 - 04.2004
- Assisted customers with service inquiries and product information
- Processed payments, set up new service, transfers of service, or disconnections, scheduled appointments for cable, Internet
- Resolved customer complaints through effective communication strategies, with a major focus on de-escalation, customer satisfaction and retention,
- Troubleshooting service issues, customer equipment, offered customer education where needed in attempt to resolve issues, opened work orders where necessary, gave credits where applicable
- Maintained accurate records of customer interactions in the system.
- Suggested additional products or services that may benefit the customer's needs
- Provided accurate information about products and services
- Identified potential opportunities to upsell products or services
- Adhered to company policies
- Resolved service coding issues in computer, sent signals to customer equipment to restore service
- communicated with customers via incoming calls
- Kept track of service outages to report to dispatch
Customer Sales Representative
Nationwise Auto Parts
Chillicothe
08.1993 - 11.1996
- Assisted customers in selecting auto parts and accessories.
- Responded to customer inquiries via phone and in-person.
- Processed sales transactions and managed cash register operations.
- Maintained product displays and organized inventory on the sales floor.
- Collaborated with team members to improve customer service quality
- Answered customer inquiries regarding product availability, and pricing.
- Assessed customer needs to recommend appropriate products or services
- Consulted with customers regarding needs and addressed concerns.
- Coordinated in-store displays to match planograms
- Greeted customers upon arrival at the store and provided assistance as needed.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Greeted customers, offered assistance, conducted the sale, thanked the customer
Secretary, Part-Time
Mead Paper Co
Chillicothe
08.1986 - 06.1987
- Managed office correspondence and communications daily
- Organized company files and ensured document accuracy.
- Typing, filing, transcription
Education
Associate of Science - Business Management
Ohio University-Chillicothe
Chillicothe, Ohio 09.2011 - 11.2014
State Certificate Of Completion - Automotive Technology Adult Education
Pickaway-Ross Joint Vocational Center
Chillicothe, OH 08.1993 - 05.1994
Skills
- Inventory management
- Customer relationship management
- Experience with Microsoft Word, Excel, Access, PowerPoint
Timeline
Associate of Science - Business Management
Ohio University-Chillicothe
09.2011 - 11.2014
Customer Service Sales Representative
Adelphia Communications
03.2003 - 04.2004
Parts Sales Manager
AutoZone
02.1999 - 05.2007
Customer Sales Representative
Nationwise Auto Parts
08.1993 - 11.1996
State Certificate Of Completion - Automotive Technology Adult Education
Pickaway-Ross Joint Vocational Center
08.1993 - 05.1994
Secretary, Part-Time
Mead Paper Co
08.1986 - 06.1987