Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Jowers

Burnet,TX

Summary

Driven professional with a proven track record at Lake LBJ Marineland, excelling in customer service and money handling. Demonstrated ability to enhance client satisfaction and improve billing accuracy, fostering strong relationships through teamwork and exceptional communication skills. Achieved notable results in high-stress environments by leveraging problem-solving abilities and an outgoing personality.

Overview

30
30
years of professional experience

Work History

Billing Clerk

Lake LBJ Marineland
08.1993 - 11.2023
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Handled account payments and provided information regarding outstanding balances.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Managed invoicing and payment processing operations.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
  • Processed customer refunds and adjustments according to company policies.
  • Maintained detailed records of customer payments and billing adjustments.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
  • Used data entry skills to accurately document and input statements.
  • Maintained accurate records of customer payments.

Sales Associate

Lake LBJ Marineland
08.1993 - 11.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

GED -

University of Texas At Austin
Austin, TX
04.1993

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Outgoing Personality
  • Money Handling
  • Verbal/written communication
  • Client Service

Timeline

Billing Clerk

Lake LBJ Marineland
08.1993 - 11.2023

Sales Associate

Lake LBJ Marineland
08.1993 - 11.2023

GED -

University of Texas At Austin

Similar Profiles

CREATE PROFILE
Rhonda Jowers