Rhonda Klapperich
Tuscola,TX
Summary
Knowledgeable with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
9
9
years of professional experience
Work History
Teller II
First Financial Bank
Abilene, TX
12.2025 - Current
- Processed customer transactions efficiently and accurately, ensuring adherence to bank policies.
- Assisted clients with account inquiries, providing excellent customer service and support.
- Maintained cash drawer accuracy through diligent balancing and reconciliation procedures.
- Educated customers on banking products, enhancing their understanding of available services.
Teller
First Bank Texas
Abilene, TX
01.2025 - 11.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with inquiries and account management, fostering positive relationships.
- Maintained cash drawer accuracy by performing regular audits and balancing transactions.
- Supported sales initiatives by promoting bank products and services to enhance customer engagement.
Customer Service Representative
Hartung Glass Industries Inc.
Farmers Branch, TX
10.2022 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Collaborated with team members to enhance service delivery and streamline operations.
Accounts Payable Clerk
Crouch Sand & Gravel, LLC
09.2016 - 09.2022
- Processed vendor invoices accurately and efficiently using accounting software.
- Reconciled monthly statements to ensure all transactions were recorded correctly.
- Managed payment schedules to maintain strong vendor relationships and avoid late fees.
- Implemented streamlined procedures for invoice approval, reducing processing time significantly.
Education
No Degree - Certified Professional Coder-CPC
AAPC
01-2026
No Degree - Medical Assistiant
Remington College
Garland, TX09-2004
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Cash drawer balancing
- Patience and empathy
- Listening and comprehension
Timeline
Teller II
First Financial Bank
12.2025 - Current
Teller
First Bank Texas
01.2025 - 11.2025
Customer Service Representative
Hartung Glass Industries Inc.
10.2022 - 06.2024
Accounts Payable Clerk
Crouch Sand & Gravel, LLC
09.2016 - 09.2022
No Degree - Certified Professional Coder-CPC
AAPC
No Degree - Medical Assistiant
Remington College