Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Lanning

Relocating To Ada,OK

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven success at The Von's Company in enhancing workflow and patient satisfaction. Skilled in medication dispensing and insurance claim processing, I excel in problem-solving and team collaboration, ensuring accurate prescription management and exceptional customer service. Committed to continuous learning and adherence to HIPAA regulations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

The Von's Company
08.2019 - Current
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted pharmacists in patient consultations, promoting medication adherence and safety.
  • Coordinated verification and filling of more than [200] daily prescriptions in high-volume [Retail] pharmacy environment.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Liaison between insurance company representatives and doctors office to complete claims processing, resolve concerns, obtain prior authorizations and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.

Pharmacy Technician

Wailea Pharmacy
05.2018 - 07.2019
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Counted, measured, and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • 'Managed approximately 50 incoming calls, emails and faxes per day from from customers and healthcare providers.

Education

Associate of Arts - Sociology

College of Southern Nevada
Las Vegas, NV
08.2007

Skills

  • Certified pharmacy technician (cpht)
  • Pharmacy ethics
  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Prioritization and organization
  • Data Entry
  • Medication dispensing
  • Prescription filling and labeling
  • Insurance claim processing software
  • Resolving customer issues
  • Confidentiality and HIPAA

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

The Von's Company
08.2019 - Current

Pharmacy Technician

Wailea Pharmacy
05.2018 - 07.2019

Associate of Arts - Sociology

College of Southern Nevada

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