RHORI BROWN
Whole Foods
Brooklyn,New York
2
Languages
8
years of professional experience
Dedicated professional transitioning into Radiology Technology, I offer a robust background in retail customer service, customer transportation and team coordination. Skilled in customer communication, on-the-spot problem solving, and efficient multitasking within fast-paced environments for 8 years. A consistent collaborator and leader committed to clinical excellence, operational reliability, and delivering high standard customer care with a positive attitude.
Work History
Customer Service Clerk
- Assisted shoppers with product location, special requests, and purchase decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed referrals, authorizations, and routine clerical requests with precision.
- Resolved customer inquiries and product concerns using store policies and strong department knowledge.
- Processed transactions accurately through POS systems while maintaining courteous checkout service.
- Coordinated with department teams to restock displays and maintain organized sales floors.
- Handled refunds, exchanges, and order adjustments in accordance with company procedures.
- Maintained efficient service standards while adapting quickly to changing store demands.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
Wheelchair Agent
2 Years 2 Months- Assisted customers in navigating airport facilities and services.
- Provided timely assistance to passengers with mobility challenges.
- Ensured all wheelchair equipment was clean, functional, and accessible.
- Trained new staff on customer service protocols and equipment handling.
- Responded promptly to emergency situations to ensure passenger safety.
- Monitored waiting areas and managed passenger support needs as required.
- Provided clear directions to passengers regarding flight information.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Assisted with the transportation of passengers to and from terminals.
Temp. Package Handler
2 Months- Operated manual and powered equipment to move packages safely and efficiently.
- Maintained a clean and organized work area to optimize workflow and safety.
- Collaborated with team members to ensure timely package processing and delivery.
- Participated in training sessions to enhance knowledge of equipment and procedures.
- Sorted and categorized packages based on size, weight, and delivery routes.
- Assisted in loading delivery trucks with prepared packages.
- Coordinated with delivery personnel to ensure proper package distribution.
- Provided support during peak seasons to manage increased package volume.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Cashier
2 Years- Kept clean, organized and well-stocked checkout areas.
- Gave customers full attention and attended to their needs.
- Stocked store shelves and end-caps with merchandise.
- Bagged, boxed or wrapped products for customers.
- Promoted loyalty programs and store cards.
- Covered multiple store areas by cross-training in different roles.
Cashier Supervisor/ Clerk
10 Months- Worked flexible schedule and filled in for absent team members or managers to cover store demands.
- Met routine and complex needs of customers, helping find items, processing returns and resolving complaints.
- Resolved customer complaints in professional manner.
- Maintained clean, organized workspace for cashiers to promote productivity.
- Monitored cash drawers, ensuring proper handling of cash and checks.
- Contributed to store success as backup manager, handling team assignments, timekeeping and important paperwork.
- Conducted performance evaluations for cashier staff.
Childcare Assistant
5 Months- Engaged children in interactive play to enhance their communication and teamwork skills.
- Facilitated daily routines, including nap times and personal hygiene to promote healthy habits.
Deli Clerk
9 Months- Kept display cases, cooler and freezer organized and clean.
- Trained new hires in standardized department procedures.
- Weighed, prepared and packaged deli meats, side dishes and sandwiches following established recipes and standards.
- Adhered to local, state and federal laws for food handling and sanitation.
- Removed outdated and damaged products from shelves and storage areas.
- Managed product maintenance and rotation to avoid damages and spoilage.
Education
Associate of Applied Science - Medical Technology
High School Diploma
- Honor Roll Junior Year 2021
- Completed AP course in English and History
- 3.5 GPA
Skills
Problem Resolution
Customer Service Excellence
Critical Thinking
Team Leadership
Cash Handling Expertise
Organizational Skills
Decision Making
Store Opening and Closing
Supply coordination
Time management
Professional telephone etiquette
Computer software proficiency
Staff training and development
Continuous learning commitment
Copying documents
Schedule management
Detail-oriented focus
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Clerk
Whole Foods
10.2026 - CurrentRead More
Temp. Package Handler
UPS
11.2025 - 01.2026Read More
Wheelchair Agent
PrimeFlight Aviation
11.2024 - 01.2027Read More
Cashier Supervisor/ Clerk
Shoprite Stores
04.2023 - 02.2024Read More
Cashier
Shoprite Stores
09.2022 - 09.2024Read More
Childcare Assistant
SYEP
01.2020 - 06.2020Read More
Deli Clerk
LaBagel Delight
06.2019 - 03.2020Read More
New York City College of Technology
Associate of Applied Science from Medical Technology
Read More
Digital Arts and Cinema Technology
High School Diploma
Read More