Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ricardo Lopez

Dallas,TX

Summary

Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Mobile Expert

Metro By T-Mobile
01.2021 - 11.2023
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.

Freight Team Associate

Home Depot
05.2019 - 12.2020
  • Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
  • Enhanced team performance by providing ongoing training, support, and feedback to associates.
  • Used pallets, straps and load bars to secure freight for transport.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.


Porter

Uniseal Makeready Services
06.2016 - 01.2019
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Communicated with coworkers and managers about completed duties.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.

Education

High School Diploma -

Bryan Adams High School
Dallas, TX
05.2016

Skills

  • Customer Service
  • Honest and Dependable
  • Adaptable and Flexible
  • Exceeding Customer Expectations
  • Payment Processing
  • Relationship Building
  • Sales Records Management
  • Store Opening and Closing
  • Staff Support
  • Cash Handling
  • Flexible Hours
  • Engaging with Diverse Customers

Languages

Spanish
Full Professional

Timeline

Mobile Expert

Metro By T-Mobile
01.2021 - 11.2023

Freight Team Associate

Home Depot
05.2019 - 12.2020

Porter

Uniseal Makeready Services
06.2016 - 01.2019

High School Diploma -

Bryan Adams High School
Ricardo Lopez