Richard Martinez
Miami,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
Miami, FL
01.2023 - Current
- Provided excellent customer service to resolve customer complaints promptly.
- Ensured proper handling of cash through adherence to company policies and procedures
- Resolved technical issues related to card malfunctions
Kitchen Manager
Chipotle Grill
Miami, FL
01.2022 - 01.2023
- Ensured smooth employee-employer relations by offering aid in completion of job duties and providing appropriate disciplinary measures.
- Addressed customer concerns promptly and maintained a positive demeanor throughout interactions.
- Consistently examined equipment to identify any required repairs or replacements.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
Education
Some College (No Degree) - Accounting And Business Management
Miami Dade College
Miami, FLSkills
- Data Collection
- Complaint resolution
- High-energy attitude
- Positive and professional
- Computer Proficiency
- Customer Relations
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Publix Grocery Store
01.2023 - Current
Kitchen Manager
Chipotle Grill
01.2022 - 01.2023
Some College (No Degree) - Accounting And Business Management
Miami Dade College
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