Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Richard East

Jacksonville,FL

Summary

Customer-focused restaurant and sales professional successful in all aspects of the restaurant and people business. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Well versed in all aspects of alcohol, wine and beer. I truly love people and enjoy all aspects of dealing with people daily.

Overview

25
25
years of professional experience

Work History

General Manager

Flying Fish Taphouse
07.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant General Manager

Ragtime Tavern
07.2014 - 03.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Lead Bartender

Ragtime Tavern
09.2003 - 06.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Lead Sales, Production Manager

First Coast Rainguard
01.2002 - 06.2003
  • Sales and, Managed the day-to-day tactical and long-term strategic activities within the business.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Maximized customer retention by resolving issues quickly.

Bartender and Key Employee

Seven Bridges
12.1998 - 11.2001
  • Originally opened the restaurant participated in organization of physical space and implementation of corporate procedures
  • Promoted to hourly shift supervisor
  • All front of the house positions .

Skills

  • Team building
  • Natural leader
  • Consensus building
  • Employee engagement
  • Leadership mentoring
  • Organizational design
  • Conflict resolution
  • E Collaborative
  • Adaptable
  • Sales Leadership

Accomplishments

  • Promoted to a regional corporate training position upscale casual restaurant chain to instill efficiency and accuracy
  • Consulted with numerous focal restaurants on new opening operating procedures as well as design of physical space and menu content
  • Developed websites and managed content and operations for an independent web based sales and shipping company.

Timeline

General Manager

Flying Fish Taphouse
07.2022 - Current

Assistant General Manager

Ragtime Tavern
07.2014 - 03.2021

Lead Bartender

Ragtime Tavern
09.2003 - 06.2014

Lead Sales, Production Manager

First Coast Rainguard
01.2002 - 06.2003

Bartender and Key Employee

Seven Bridges
12.1998 - 11.2001

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Richard East