Summary
Overview
Work History
Education
Skills
Timeline
Generic
RICHARD GRAHAM

RICHARD GRAHAM

Austin

Summary

Dynamic hospitality professional with 15 years of experience, including a managerial role at Resorts World Catskills. Expert in customer service and complaint resolution, consistently enhancing guest satisfaction. Proven ability to train staff and manage high-pressure environments, ensuring efficient operations and memorable dining experiences. Skilled in point-of-sale systems and effective communication.

Overview

16
16
years of professional experience

Work History

Bay Host

Top Golf
Austin
06.2024 - Current
  • Collaborated with team members to resolve guest concerns promptly.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Greeted guests to promote positive, memorable experiences.
  • Developed strategies to increase customer satisfaction ratings based on feedback surveys.

Head Server

Bernie's Holiday Restaurant
Rock Hill
07.2022 - 03.2024
  • Coordinated table assignments for efficient service throughout the restaurant.
  • Supervised dining room staff to ensure exceptional guest service.
  • Trained new servers on menu items and customer service standards.
  • Managed reservations and seating arrangements during peak hours.
  • Communicated with kitchen staff to ensure timely food delivery to guests.
  • Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.

Manager

Resorts World Catskills
Monticello
11.2019 - 05.2022
  • Company Overview: Fine dining American steak and fish house. Here I was able to hone and refine my skills as a server and bartender and learned the more sophisticated side of hospitality.
  • Fast working and friendly manager/server with 15 years of experience working in restaurants and bars.
  • Skilled in all facets of the hospitality industry with a drive to expand on top of my current skill set.
  • Food and beverage floor Manager. I learned how to operate in a corporate setting and function with-in the confines of a union environment.
  • I managed four different restaurants including Cellaio, an Italian inspired steakhouse with a menu curated by the acclaimed chef Scott Conant.
  • Lotus, Authentic Chinese delicacies in a fine dining atmosphere.
  • 24/7 Bistro, a 24/7 Bistro that put a creative twist on comfort food classics. As the name implies, we operated 24/7 to ensure there was always food for guests staying and playing in Resorts World Catskills.
  • Double Top Bar and Grill, Our spot for weekend entertainment, drinks, and food.
  • Fine dining American steak and fish house. Here I was able to hone and refine my skills as a server and bartender and learned the more sophisticated side of hospitality.

Server

Bernie's Holiday Restaurant
Rock Hill
09.2014 - 11.2019
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Server

Dutchs' Tavern
Rock Hill
06.2009 - 08.2014
  • High volume, high pressure, fast paced work environment.
  • I learned how to organize, compartmentalize, and prioritize tasks and customer needs to maximize efficiency in my workplace.
  • Prepared drinks according to standard recipes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

High School Diploma -

Monticello High
Monticello, NY
06-2009

Skills

  • Customer service
  • Point-of-sale operation
  • Table management
  • Complaint resolution
  • Team collaboration
  • Training staff
  • Time management
  • Inventory control
  • Effective communication
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Adaptability
  • Reservation management

Timeline

Bay Host

Top Golf
06.2024 - Current

Head Server

Bernie's Holiday Restaurant
07.2022 - 03.2024

Manager

Resorts World Catskills
11.2019 - 05.2022

Server

Bernie's Holiday Restaurant
09.2014 - 11.2019

Server

Dutchs' Tavern
06.2009 - 08.2014

High School Diploma -

Monticello High

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