Richard Mauro
Rochester,NY
Summary
Results-driven District Manager with expertise in inventory management, staff training, and customer engagement. Proven track record of enhancing operational efficiency and ensuring health compliance across multiple locations.
Overview
2027
2027
years of professional experience
Work History
District Manager
joes Brooklyn pizza
Rochester, New York
2014 - Current
- Oversaw daily operations of multiple pizza locations ensuring quality standards.
- Managed inventory control procedures to minimize waste and optimize supplies.
- Trained and developed staff in customer service and food preparation techniques.
- Implemented targeted marketing strategies to increase local store visibility and drive customer engagement.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Enforced health and safety regulations across all locations for compliance.
- Conducted regular performance evaluations to support employee growth and development.
- Collaborated with upper management on strategic planning and operational improvements.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed personnel matters across district, overseeing recruitment, hiring, performance reviews, and disciplinary actions to maintain high staffing standards.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met monthly targets through direct guidance and support.
- Analyzed financial data for district stores to pinpoint opportunities for operational improvement and revenue growth.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Created and maintained productive relationships with key stakeholders in the district.
- Organized promotional events in order to drive sales volume in the district's stores.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Paper Route Carrier
Democrat and Chronicle
Rochester, New York
07.2015 - 02.2019
- Delivered newspapers consistently across designated routes.
- Managed delivery schedules to ensure timely and organized newspaper distribution.
- Resolved customer inquiries and delivery issues to enhance satisfaction.
- Ensured timely distribution in various weather conditions.
- Communicated with dispatch regarding delivery changes or challenges.
- Maintained equipment and ensured proper functioning of delivery tools.
- Resolved conflicts between customers over missed deliveries or payment disputes.
- Utilized GPS systems for navigation during route assignments.
- Performed basic vehicle maintenance such as checking fluid levels and tire pressure.
- Delivered newspapers to customers on a daily basis.
- Identified potential new customers along delivery routes.
- Worked closely with other paper carriers to ensure smooth operations.
- Adhered to all state and local laws while driving company vehicles.
- Inspected vehicles prior to use for deliveries.
- Reported any issues or concerns with newspaper quality or quantity immediately to supervisor.
- Managed time effectively in order to complete assigned tasks within deadlines.
- Maintained records of deliveries, collections, and customer information.
- Ensured delivery routes were completed in an efficient manner.
- Addressed customer complaints in a timely manner.
- Provided excellent customer service to subscribers.
- Recorded mileage, fuel consumption, and other expenses related to the job role.
- Followed safety protocols while operating motor vehicle during route assignments.
- Organized and bundled papers for delivery.
- Inserted fliers or promotional materials and bagged newspapers to keep content intact.
- Sorted or inserted newspaper sections to organize content prior to delivery.
- Listened to and resolved customer's complaints regarding products or services.
- Received newspapers from distribution centers or printing facilities to deliver and collect money when due.
- Studied traffic and weather conditions to determine routes.
- Exercised time management skills to deliver newspapers within pre-established timeframe.
- Preserved condition of newspapers to satisfy customers or store locations.
- Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .
- Interacted with customers to troubleshoot complaints or update records.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Used safe lifting techniques to load and unload vehicles at distribution center.
- Leveraged various transportation modes to deliver newspapers to private residences, businesses and newsstands.
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
- Contacted prospective subscribers to solicit newspaper subscriptions.
- Kept and updated detailed vendor records to maximize printing and delivery.
- Leveraged tools to start, stop or change routes.
- Maintained payment records, driving expenses and other delivery information to submit to manager.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Kept accurate logs of all deliveries and trips.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Delivered on-time shipments while addressing and resolving customer service issues.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Demonstrated professionalism and respect while interacting with customers and team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Resolved customers' complaints regarding products or services.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Manager
Bill grays
Rochester, New York
02.2000 - 2013
- Supervised daily restaurant operations to ensure high service standards.
- Trained and mentored staff on customer service techniques and operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented staff schedules to optimize labor efficiency during peak hours.
- Coordinated team meetings to identify issues and enhance communication among staff, fostering a collaborative work environment.
- Monitored food safety practices and compliance with health regulations.
- Resolved customer complaints promptly to enhance dining experiences.
- Collaborated with kitchen staff to streamline food preparation processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to review progress and pinpoint areas for improvement, driving team accountability.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed risk by developing and implementing effective risk management strategies.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided feedback during performance reviews to guide team member development.
- Streamlined communication channels, improving information flow and decision-making speed.
- Developed and implemented strategic plans aligning team efforts with company objectives, ensuring cohesive direction.
- Ensured compliance with industry regulations and company policies.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Cook
don and bobs
Rochester, New York
02.1999 - 02.2000
- Cooked and prepared meals to meet club standards, ensuring high quality and consistency.
- Organized and maintained cleanliness of kitchen workstations to support efficient operations.
- Collaborated with team members to ensure timely meal service.
- Adhered to safety and sanitation regulations consistently.
- Implemented efficient food preparation processes to enhance workflow.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers, and broilers to deliver consistently high-quality dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Performed advanced thawing and prepared food items for upcoming meal services.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Manager
Perkins Family Restaurant
Rochester, New York
08.1987 - 05.1998
- Supervised daily restaurant operations to ensure high service standards.
- Trained and mentored staff on customer service techniques and operational procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented staff schedules to maximize labor efficiency during peak hours, ensuring optimal service levels.
- Monitored food safety practices and compliance with health regulations.
- Resolved customer complaints promptly to enhance dining experiences.
- Monitored staff performance and addressed issues.
- Collaborated with kitchen staff to streamline food preparation processes.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts, securing timely delivery of goods and services to maintain inventory flow.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Enhanced team morale and retention through recognition programs and career development opportunities, fostering a positive workplace culture.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Deli Clerk
wagmans
Rochester, N.y.
11.1995 - 01.1997
- Assisted customers with deli selections and product recommendations.
- Ensured cleanliness and organization of deli counter and equipment to enhance customer experience.
- Prepared fresh meats, cheeses, and specialty items daily for customer service.
- Operated slicing machines and scales to accurately portion products.
- Ensured compliance with food safety standards and regulations consistently.
- Collaborated with team members to manage inventory levels effectively.
- Provided exceptional service by addressing customer inquiries and concerns promptly.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Prepared all food orders according to customer specifications.
- Updated food displays and customer-facing areas to attract attention to special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials, promoting increased sales and customer satisfaction.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed recipes and customer requests to prepare meals.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customers' order selections.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Assessed customer needs and evaluated food allergies to provide tailored recommendations.
- Operated cash register accurately and efficiently for customer transactions.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Cleaned and sanitized counters thoroughly to maintain hygiene standards.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
Cook
Monroe gulf club
Rochester, New York
02.1984 - 08.1987
- Prepared and cooked meals in accordance with club standards.
- Maintained cleanliness and organization of kitchen workstations.
- Contributed to menu planning and ingredient selection to enhance seasonal offerings.
- Monitored food inventory and reported shortages to management.
- Adhered to safety and sanitation regulations consistently.
- Trained new kitchen staff on cooking techniques and procedures.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced, and sliced vegetables and fruit in preparation for busy service periods.
- Used standardized recipes and other instructions to prepare food.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Oversaw portion control during preparation and plating to maintain consistency and quality.
- Coordinated orders to ensure timely food delivery based on cook and delivery times.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
Education
BBA - Hotel, Motel, And Restaurant Management
Monroe Community College
Rochester, NY06-1990
High School Diploma -
Fairport High
Fairport, NY09-1987
Skills
- Inventory management
- Staff training
- Customer engagement
- Operational efficiency
- Health compliance
- Strategic planning
Timeline
Paper Route Carrier
Democrat and Chronicle
07.2015 - 02.2019
Manager
Bill grays
02.2000 - 2013
Cook
don and bobs
02.1999 - 02.2000
Deli Clerk
wagmans
11.1995 - 01.1997
Manager
Perkins Family Restaurant
08.1987 - 05.1998
Cook
Monroe gulf club
02.1984 - 08.1987
District Manager
joes Brooklyn pizza
2014 - Current
BBA - Hotel, Motel, And Restaurant Management
Monroe Community College
High School Diploma -
Fairport High