Open To Work
Richard McHenry Jr
Fort Worth
Work Preference
Summary
Dynamic professional with extensive experience in managing business operations and employee training. Skilled in performance analysis and customer relationship management, committed to fostering a compliant, high-performance environment that drives business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Safelite Auto Glass
Cedar Hill
10.2024 - Current
- Analyzed performance metrics to identify and prioritize areas for operational improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated employee training activities to enhance compliance with company policies and procedures.
- Identified improvement opportunities in business practices and collaborated with departments to create actionable implementation plans.
Assistant General Manager
Safelite Auto Glass
Shenandoah
01.2024 - Current
- Ensured compliance with safety standards and company policies among staff.
- Resolved customer inquiries and complaints to enhance customer satisfaction.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily store operations, overseeing staff scheduling and supervision.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Organized special events, including promotions and fundraisers, to increase customer engagement.
Auto Glass Technician
Safelite Auto Glass
North Richland Hills
12.2021 - Current
- Replaced damaged windshields using specialized tools and equipment.
- Explained service options and procedures to customers, ensuring understanding and satisfaction.
- Trained new technicians on installation techniques and tool usage, enhancing team competence.
- Guided customers on proper care and maintenance of windows and windshields post-installation, promoting long-term service reliability.
- Followed safety protocols to maintain a safe working environment.
- Maintained neat, clean and safe work areas.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06-2021
Skills
- Budget management
- Profit and loss
- Contract negotiations
- Performance analysis
- Performance improvements
- Business operations
- Supply chain management
- Customer relationship management
- Team leadership
- Conflict resolution
- Compliance monitoring
Languages
English
Professional
Certification
- Food And Nutrition I - Utah State Career and Technical Education Director - Jan 11, 2018
- Microsoft Office Specialist - Microsoft Certification - Nov 21, 2017
Timeline
General Manager
Safelite Auto Glass
10.2024 - Current
Assistant General Manager
Safelite Auto Glass
01.2024 - Current
Auto Glass Technician
Safelite Auto Glass
12.2021 - Current
High School Diploma -
Copper Hills High School