Summary
Overview
Work History
Education
Skills
Timeline
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Richard Miller

Vail,AZ

Summary

At TransForce, I excelled as a Dispatcher, leveraging dispatch software and stress tolerance to enhance operational productivity. I spearheaded the implementation of new systems, optimizing routes to reduce fuel costs significantly. My adept decision-making and effective communication fostered strong relationships, ensuring seamless, efficient delivery operations and customer satisfaction. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

24
24
years of professional experience

Work History

Dispatcher

TransForce
08.2000 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Provided training and guidance to new dispatchers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
  • Implemented new software systems for dispatch management, improving overall operational productivity.
  • Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.

Education

No Degree -

Maricopa Community Colleges - Phoenix College
Phoenix, AZ

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Decision-Making
  • Effective Communications
  • Microsoft Office
  • Paperwork Processing

Timeline

Dispatcher

TransForce
08.2000 - Current

No Degree -

Maricopa Community Colleges - Phoenix College

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