Richard Tereso
Ludlow,MA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Strong conflict management and communication skills including ability to communicate in multiple languages (English & Portuguese)
Overview
36
36
years of professional experience
Work History
General Manager
Ludlow Auto Sales Inc.
Ludlow, MA
10.1987 - Current
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer complaints regarding sales and service.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Maintained vehicle selection, pricing and specials on website and social media.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Acquiring/Purchasing Inventory at physical auctions and on-line through various Auction Sources in the Northeast.
- Marketing the Inventory through Carfax, Cars for Sale, Car Gurus, Facebook Marketplace, JD Power, Auto-trader and others. Website Management and familiarity with Dealer Management/ Finance Software Autofunds and Dealertrack.
- Acquiring New and Used Automotive Parts On-line via multiple search engines and marketplaces.
- Scheduling and Maintaining Service Appointments for Customers , writing estimates and calling in Claims to Service Contract Providers.
Rental Car Operator
Reasonable Cost Rent-a-Car
Ludlow, MA
- Initially Purchased and Operated a National Used Car Rental Car Franchise /Ugly Duckling Rent-a-Car Inc. and later as an Independent Operator.
- Fleet Acquisition, Management and Disposition of a 10-15 Rental Fleet specializing in General/Leisure Rentals and Insurance Replacement.
- Familiarity with the Insurance Claim Process & Invoicing. Familiarity with various Rental Car Software Programs.
- Maintained relationships with existing clients by providing superior customer service.
Education
Bachelor of Arts - Communication
University of Massachusetts Amherst
Amherst, MA01-1989
Skills
- Sales
- Branding
- Expense Control
- Advertising and Marketing
Affiliations
- Highly Involved and Visible in my Local Community and an active participant in Social Activities
- Established and well respected local musician all around Western Massachusetts.
Timeline
General Manager
Ludlow Auto Sales Inc.
10.1987 - Current
Rental Car Operator
Reasonable Cost Rent-a-Car
Bachelor of Arts - Communication
University of Massachusetts Amherst
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