Richard Young
Lowe's
Muskogee
1
Certification
23
years of professional experience
Dynamic supervisor skilled in employee engagement and performance improvement. Experienced in training teams and streamlining operations to achieve business objectives. Ready to leverage expertise to enhance customer relations and operational success.
Work History
Department Supervisor
9 Months- Supervised daily operations, ensuring compliance with safety and company policies.
- Trained team members on effective product placement and inventory management.
- Assisted in managing stock levels, conducting regular inventory audits to minimize shrinkage.
- Collaborated with management to develop strategies for improving sales performance.
- Resolved customer inquiries and issues, fostering positive shopping experiences.
- Monitored employee performance, providing feedback to promote professional growth and teamwork.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Implemented visual merchandising standards to enhance store presentation and customer experience.
Customer Service Associate
2 Years 8 Months- Delivered exceptional customer service, resolving inquiries and enhancing overall customer satisfaction.
- Assisted customers in product selection, providing knowledgeable recommendations to improve their shopping experience.
- Managed inventory levels, ensuring stock availability and organization of merchandise displays.
- Collaborated with team members to streamline operations, improving efficiency during peak store hours.
- Trained new associates on customer service protocols and company policies to enhance team performance.
- Handled returns and exchanges efficiently, maintaining compliance with company policies while ensuring customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Shift Manager
19 Years 5 Months- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on production best practices and equipment usage.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated shift schedules to optimize labor resources and meet production demands.
- Conducted regular performance evaluations, providing feedback to enhance team effectiveness.
- Collaborated with cross-functional teams to resolve operational challenges promptly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma
Mineral Sciences
Skills
Customer service
Problem resolution
Workplace safety
Problem-solving
Customer relations
Time management
Leadership skills
Staff supervision
Inventory management
Performance improvement
Policy enforcement
Reasoning
Employee engagement
Leadership
Recovery management
Customer engagement
Accomplishments
- Supervised team of 56 staff members.
- Achieved Production Numbers through effectively helping with All presented issues in an effective manor.
- Documented and resolved Maintenance issues which led to increased production numbers.
Certification
- Mobile equipement Training
- Certified Lowe's Safety Training
Languages
French
Limited Working
Interests
Camping
Outdoor Recreation
Historical Exploration
Road Trips
Adventure Travel
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Avid Reader
I like working with my hands and fixing things.
DIY and Home Improvement
Auto Repair/Restoration
Woodworking
Personal Development and Self-Improvement
Timeline
Department Supervisor
Lowe's
11.2025 - CurrentRead More
Customer Service Associate
Lowe's
12.2023 - CurrentRead More
Shift Manager
Mohawk Industries
05.2003 - 10.2022Read More
Grant Park
High School Diploma
Read More
Red River Community Colledge
Mineral Sciences
Read More