Rickay'la Weekes
Tortola
Summary
Results-driven professional with strong skills in customer relationship management and risk assessment. Experienced in evaluating loan applications and ensuring adherence to regulatory standards, contributing to streamlined processes and enhanced customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Specialist
CIBC Caribbean Bank
Tortola
09.2025 - Current
- Guided clients in navigating loan products and terms, enhancing their understanding and confidence in borrowing.
- Analyzed credit reports to determine borrower eligibility, ensuring informed lending decisions.
- Communicated regularly with clients regarding application status.
- Recognized and pursued cross-selling opportunities for additional products and services, contributing to overall sales growth.
- Approved or denied loan applications and explained reasoning behind decisions.
- Stayed abreast of lending regulations, industry trends and market rates.
- Evaluated loan applications for completeness and accuracy.
Customer Service Officer
CIBC Caribbean Bank
Tortola
10.2022 - 09.2025
- Trained new employees on customer service policies, enhancing team readiness and service quality.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Developed strategies to improve customer service processes, leading to better customer experiences.
- Answered incoming calls and emails, delivering frontline support and assisting with product and service transactions efficiently.
Customer Service Representative
CIBC Caribbean Bank
Tortola
04.2022 - 09.2022
- Assisted customers with account inquiries and processed transactions to enhance service experience.
- Resolved customer complaints through effective communication and problem-solving, improving customer retention.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed cash drawer, ensuring proper cash handling procedures.
- Processed customer transactions with accuracy and efficiency, contributing to smooth operations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Bank Consultant
Banco Popular
Tortola
09.2016 - 07.2021
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Ensured compliance with banking regulations and internal policies consistently.
- Assisted customers in opening and closing accounts, applying for loans, and making informed financial decisions.
- Achieved or exceeded personal sales goals on consistent basis.
- Prepared and executed loan documents to facilitate customer transactions.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
Bank Representative
Banco Popular
Tortola
12.2013 - 10.2015
- Assisted customers with account inquiries and transaction processing, ensuring timely and accurate resolutions.
- Managed cash transactions and balanced cash drawers daily, maintaining accuracy and compliance.
- Processed check requests, wire transfers, debit card transactions, and other financial services requests.
- Handled large volumes of cash accurately, ensuring verification processes met organizational standards.
- Completed daily cash balancing and operated ATMs.
- Maintained up-to-date knowledge of banking regulations and policies.
Education
High School Diploma -
Winfree Academy Charter School
Dallas, TX06-2013
Skills
- Sales strategy
- Sales negotiation
- Account management
- Customer relationship management
- Client onboarding
- Sales reporting
- Market analysis
- Risk management
- Risk assessment
- Sales compliance
- Problem solving
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Product knowledge
Certification
AML/ATF Standards
Timeline
Sales Specialist
CIBC Caribbean Bank
09.2025 - Current
Customer Service Officer
CIBC Caribbean Bank
10.2022 - 09.2025
Customer Service Representative
CIBC Caribbean Bank
04.2022 - 09.2022
Bank Consultant
Banco Popular
09.2016 - 07.2021
Bank Representative
Banco Popular
12.2013 - 10.2015
High School Diploma -
Winfree Academy Charter School