Rickeila Tucker
Bourbonnais,IL
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
10
10
years of professional experience
Work History
Training Specialist
CSL Behring
11.2023 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Assisted in developing training plans for new hires and existing employees.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
Health Survey Specialist
Aetna
03.2023 - Current
- Uses motivational interviewing and other consultative techniques to gather comprehensive information about a member's medical, functional, cognitive, psychosocial, and mental health needs
- Accountable to the highest level of compliance integrity
- Champions for the member by connecting members with urgent needs to the appropriate Aetna team, including DSNP's interdisciplinary care team and customer service
- Initiates engagement with assigned members to introduce the program and drive active participation in completion of their Health Risk Assessment
- Builds a trusting relationship with the member by engaging the member in meaningful and relevant conversation, prior to and during assessment
- Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate
- Conducts triage, connecting members with appropriate care team personnel including care managers and customer service when needed
- Accurately and consistently documents each call in the member's electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements
- Protects the confidentiality of member information and adheres to company policies regarding privacy/ HIPAA
- Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm
- Determined to build strong relationships with peers and DSNP members
- Demonstrates an outgoing, enthusiastic, and caring presence over the telephone
- A CVS Health Company
Care Coordinator
Senior Services of Will County
10.2022 - 03.2023
- Works in cooperation with family and outside providers to meet physical and emotional needs of patient
- Applies qualified clients for Community Care Program services
- Completes initial and redetermination assessments for current and new clients on a six months basis
- Organizes and updates client files
Case Manager
Cornerstone Services
07.2022 - 10.2022
- Created client treatment plans based on assessments and goals
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support
- Developed and optimized treatment plans to help clients continue to progress
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds
Caseworker
Cornerstone Services
08.2020 - 07.2022
- Met regularly with clients to support case plan accomplishment and reevaluate goals
- Remained calm and poised in emergency and crisis situations
- Implemented solutions using client-centered care protocols
- Collaborated with clients to develop relevant and meaningful case plans
- Built respectful and trusting relationships with clients
- Arranged for client transportation to physician appointments and to run errands
- Followed strict data confidentiality rules to keep client information secure
- Assisted clients with helping to identify rights and available programs
Production Assistant
BET Networks
06.2022
- Acted as runner to distribute messages or items within film crew and cast
- Communicated with other crew members via walkie-talkies to coordinate production activities
- Conducted crowd control by putting up signs and directing pedestrians away from filming
- Ran errands for Key Production Assistant, Directors and Producers
Mental Health Tech
Riverside Medical Center
04.2016 - 02.2018
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures
- Restrained violent or suicidal patients using appropriate verbal or physical means
- Collaborated closely with treatment team to appropriately coordinate client care services
- Taught successful strategies to promote client wellness and independence
- Charted patient observations by following prescribed procedures and standards
Direct Support Professional
Cornerstone Services
10.2015 - 08.2020
- Worked with the Developmentally Disabled population to promote independence
- Provided supervision and guidance for clients during skills building activities
- Assisted client with daily living activities including meal prep and personal hygiene
- Took clients to appointments and extracurricular activities
- Documented delivery of quality care in client's clinical record
- Administered medications to patients based upon physician or nurse guidelines
Intern
Madison Conty Probation Facility
08.2014 - 05.2015
- Took DNA swabs and fingerprints of offenders
- Sat in on court hearings of the probation offenders
- Assisted Probation Officers when meeting with offenders
Education
Master of Science - Criminal Justice Policy
Southen Illinois University Edwardsville
Edwardsville, IL12.2020
Bachelor's Of Science - Psychology / Minor- Criminal Justice
Southern Illinois University Edwardsville
Edwardsville, IL05.2015
Skills
- Customer service
- Communication skills
- Computer literacy
- Sales
- Microsoft office
- Documentation review
- Production Support
- Meeting deadlines
- Learning Management Systems
- Training Program Development
Timeline
Training Specialist
CSL Behring
11.2023 - Current
Health Survey Specialist
Aetna
03.2023 - Current
Care Coordinator
Senior Services of Will County
10.2022 - 03.2023
Case Manager
Cornerstone Services
07.2022 - 10.2022
Production Assistant
BET Networks
06.2022
Caseworker
Cornerstone Services
08.2020 - 07.2022
Mental Health Tech
Riverside Medical Center
04.2016 - 02.2018
Direct Support Professional
Cornerstone Services
10.2015 - 08.2020
Intern
Madison Conty Probation Facility
08.2014 - 05.2015
Master of Science - Criminal Justice Policy
Southen Illinois University Edwardsville
Bachelor's Of Science - Psychology / Minor- Criminal Justice
Southern Illinois University Edwardsville
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