Summary
Overview
Work History
Education
Skills
Timeline
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Ricki Freeman

Naugatuck,CT

Summary

Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
Ansonia, CT
10.2022 - 11.2023
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Provided product knowledge to customers on the features and benefits of products.
  • Maintained an organized workspace while stocking merchandise.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.

Private Nanny

Ayala Family
Naugatuck, CT
01.2022 - 08.2022
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Assisted with homework, tutoring and school projects as needed.
  • Prepared meals according to dietary needs of the family's children.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.

Waitress

Tinos Cafe
Naugatuck, CT
04.2021 - 08.2021
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.

Sandwich Artist

SUBWAY®Restaurants
Naugatuck, CT
10.2020 - 04.2021
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Provided excellent customer service by addressing inquiries promptly and professionally.

Education

Naugatuck High School
Naugatuck, CT
06-2021

Skills

  • Guest Relations
  • Stress Tolerance
  • Complaint Handling
  • Reservation Management
  • Customer Service
  • Computer Skills
  • Detail Oriented
  • Food and Beverage Area Setup
  • Guest Orientation
  • Cash handling experience

Timeline

Guest Advocate

Target
10.2022 - 11.2023

Private Nanny

Ayala Family
01.2022 - 08.2022

Waitress

Tinos Cafe
04.2021 - 08.2021

Sandwich Artist

SUBWAY®Restaurants
10.2020 - 04.2021

Naugatuck High School

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Ricki Freeman